Bilingual Medical Office Coordinator
- Perform opening and closing procedures for medical office area; maintain general organization and professional appearance of waiting room and reception/office areas.
- Ensure adequate inventory of office supplies and visit forms for smooth day-to-day operations.
- Perform pre-visit schedule audit to include demographic and insurance accuracy in our Electronic Medical Records system (EPIC), insurance eligibility status and pre-populate patient copays for ease of payment.
- Greet patients and visitors in a welcoming and efficient manner.
- Manage flow of clients and visitors in the reception area; assist vendors with deliveries.
- Register patients and assess client fees, to include insurance verification, payment collection/processing and completing required screening/forms for financial assistance programs.
- Provide accurate and unbiased information about VLPP schedule and services and schedule appointments as necessary.
- Process sales of birth control orders and other supplies according to applicable pharmaceutical policies.
- Maintain strict cash control and records of all client payments.
- Complete shift-end and day-end procedures to include batch reconciliation and cash drop.
- Provide information to and make appointments for patients.
- Manage all clinic paperwork, to include triaging messages, faxes, mail and refill requests and requests for records; process related requests as necessary.
- Participate in patient follow-up systems as directed, including alerting patients and clinic staff when advised care is pending.
- Participate in clinic efforts to achieve customer service, productivity and revenue goals; demonstrate commitment to center's operating values of patient-centered care, team approach to work and consistent regulatory compliance/inspection readiness.
- If bilingual, provide interpretation/translation as needed to clients and other staff.
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401k matching
- Employer sponsored life insurance
- 9 paid holidays per year
- Paid Time Off
- Employer Assistance Program
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