Lead Claims Specialist

: What you do You will work with the Team Leaders to bridge gaps and drive department goals. Coach, mentor and support agents and review more complex claims. Your key responsibilites:

• Regular, predictable, reliable attendance is an essential function of this position.
• Work to develop and maintain trusting working relationships with others,
• Seek to continuously learn from errors and experiences.
• Collaborate with and maintain open communication with all departments as needed to verify or obtain missing information.
• Research discrepancies and escalate questionable claims to the Manager.
• Act as a resource and provide assistance to less experienced associates.
• Cross train and provide support as needed for cross functional teams.
• Assist with coaching and mentoring of agents
• Research, resolve, and provide responses to escalated claim cases and calls.
• Assist with client services escalations (Bankcard).
• Support new hire training.
• May perform other duties as assigned

What you bring

• High school diploma or equivalent.
• Six (6) or more years' experience in a claims related function with demonstrated success
• processing claims.
• Excellent interpersonal written and verbal communications skills.
• Exhibits strong critical thinking skills and problem solving abilities
• Ability to work independently, multi-task, and remain self-motivated in a fast-paced environment.
• Bilingual preferred; may be required based on business need.

36849 | Operations | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow. Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group. Job Level: Entry Level Location: Richmond, VA, US, 23233 Area of Expertise: Operations Unit: Allianz Partners Employing Entity: AGA Service Company Job Type: Full-Time Remote Job: Remote working Employment Type: Permanent ID: 36849