ITSM Analyst

This is an exciting opportunity for a motivated, proactive, detail-oriented professional with solid

experience in IT Configuration Management Systems (CMS/CMDB), ready to take ownership

and drive maturity across all aspects of the CMDB.

Working in the IT Service Management Office and reporting to the ITSM Manager, the ITSM

Configuration Management II is responsible for the governance and management of ITIL

Configuration Management in ServiceNow, performing work associated with ITSM process

analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and

documentation of the IT department’s standards.

They will define and own the ITSM ITIL Configuration Management (CMS, CMDB & CSDM)

process lifecycles, applying expertise with a broad knowledge of ITIL disciplines and

methodologies, leading, supporting and/or coordinating business and department projects, to

develop new, or enhance existing services, lifecycles, processes, procedures and standards.

This role is essential in maintaining a reliable source of truth for IT services and their

relationships, supporting all IT Service Management processes, and enabling informed

decision-making.

1. Remote role preferably within commuting distance of Richmond City VA, with other viable

states including AL, AR, FL, GA, KS, KY, MD, MI, MO, NC, OH, SC, TN, TX, VA, WV.

2. 3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process

lifecycles.

3. Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB

data models, class hierarchy, and how CIs relate to IT infrastructure and applications.

4. Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping,

Discovery, automated execution and ITAM.

5. Experience with dashboards, reporting, trend analysis and metrics.

experience advantageous.

6. ITIL v3/v4 Foundation or higher.

Skills

ServiceNow,configuration management,itil service management

Additional Skills & Qualifications

- Experience with dashboards, reporting, trend analysis and metrics. Developed and lead medium> sized customer or partner engagements and deliveries, for new or existing processes, services, or solutions.

- Experience in IT Service Management (ITSM) and ITIL, including business process analysis, design, implementation, support, training and Continual Service Improvement.

- Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications.

- Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM.

This is a Permanent position based out of Richmond, VA.

The pay range for this position is $68000.00 - $96000.00/yr.

Comprehensive Health Coverage: VCU Health employees receive access to the Commonwealth of Virginia health benefits program, which includes multiple medical plan options (such as COVA Care and COVA HealthAware), eligibility for premium rewards, and coverage for eligible dependents. Employee Assistance Program (EAP): All Virginia state employees—including those at VCU Health—receive free counseling sessions, online resources, and wellness support through Anthem EAP. Retirement Benefits (401a + 457b Match): VCU Health offers a 401(a) Defined Contribution Plan with employer contributions ranging from 2%–10% of base salary depending on age and service points. Additionally, VCU Health matches 100% of employee deferrals up to 2% in the 457(b) savings plan. Additional Financial & Wellness Benefits: VCU Health partners with Sentara Health Plans for dedicated benefits information, including medical and pharmacy coverage resources for employees.

This is a fully remote position.

This position is anticipated to close on May 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.