Operations Analyst

Req ID: 358971

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Operations Analyst to join our team in Herndon, Virginia (US-VA), United States (US).

Job Summary:
We are seeking a detail-oriented and technically proficient Operations Analyst to support our federal business development and capture operations. This role combines Salesforce administration, data analytics, and process optimization to drive efficiency across the growth lifecycle. The ideal candidate will have strong technical skills in CRM management, data analysis, and automation, along with the ability to coordinate cross-functional teams and support strategic decision-making.

Job Duties:

Salesforce Administration & Development:

• Manage the Salesforce platform, including user training, onboarding/offboarding, and issue resolution
• Maintain data integrity across multiple Salesforce Orgs and perform bulk updates using Salesforce Data Loader
• Enforce CRM governance, including naming conventions, required fields, stage definitions, and contact/account hierarchy

Sales Operations & Pipeline Support:

• Partner with BD and Capture leads to maintain account and opportunity records, next steps, customer touchpoints, and capture milestones in the CRM
• Develop and maintain Power BI dashboards and Salesforce reports for pipeline visibility and leadership readouts
• Build weekly and monthly pipeline reports highlighting key changes, risks, aging opportunities, and required actions
• Apply NTT DATA Federal qualification standards and stage-gate criteria to support go/no-go decisions

Gate Review & Process Orchestration:

• Schedule and facilitate Growth Office gate reviews, managing agendas, pre-reads, decisions, and action items
• Ensure owners close actions on time and maintain accountability throughout the process
• Support pipeline meetings and capture milestone tracking

Research & Customer Intelligence:

• Produce concise customer and opportunity briefs for priority accounts in Civilian agencies
• Research mission priorities, procurement signals, contract vehicles, and known stakeholders
• Curate and update Growth Office reference materials including capability one-pagers, past performance summaries, and competitor snapshots

SharePoint & Content Management:

• Manage internal SharePoint portal, including monthly homepage updates and All Hands content posting
• Maintain pursuit artifacts and trackers for Capture and Proposals teams
• Support Solutions Team with Teams site management and distribution lists

Cross-Functional Coordination:

• Coordinate across BD, Capture, Solutions Architecture, Pricing, and Proposals to ensure clear handoffs and milestone completion
• Support compliance and quality alignment for internal audits and repeatable execution
• Identify process improvement opportunities and implement automation solutions

Basic Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field
• Minimum 3 years of experience in Salesforce administration and development
• Proficiency in Excel, Power BI, PowerPoint, SharePoint, SOQL, and Python
• Experience with CRM data management, reporting, and analytics
• Strong understanding of federal business development and capture processes preferred
• Excellent organizational, communication, and project coordination skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Experience with LinkedIn Sales Navigator administration is a plus

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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