Sales Associate

Commercial/Residential Sales Associate (CRSA)

CertaPro Painters is a leader in the residential and commercial painting industry. We are a national organization of professional painting contractors specializing in beautifying homes and buildings, interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers certainty of a job well done. We focus on the details of every project and most importantly, we focus on our client.

Position Overview:

Essential functions: Client consultations (i.e., applying the skills of listening, information seeking, relationship building), and Business Development.

Collaborate with all prospective customers with the objective of meeting their painting needs and building customers for life.

Work effectively in a team environment that supports open communication and accountability in order to meet business objectives.

Responsibilities:

Introduce CertaPro Painters of Springfield (an independently owned and operated CertaPro Painters franchisee) to prospective customers to differentiate it from the competition and to further enhance our "Brand of Certainty."

Initiate, develop and grow commercial and residential painting relationships.

Maintain open appointment availability for potential customers and to achieving goals.

Build customer relationships by focusing on implementing CertaPro Painters proven processes and communication strategies.

Provide on-site and remote one-on-one customer consultations.

Ensure that our customers' needs, and their expectations are clearly communicated and accurately documented in a detailed written proposal for all requests.

Update current activities in CRM (Customer Relationship Management) system.

Participation in Regional or National On-Going Training Conferences/Meetings.

Develop a close working relationship with Job Site Supervisors to ensure all expectations set forth on the written proposal are met.

Compensation:

Base salary (depending on experience) plus commission with expectations of $70,000-$100,000+ first year. Second year expectations are $100,000 - $145,000

Company provides vehicle, cell phone, computer, and other business needs.

Vacation and sick leave, life insurance, basic medical insurance.

Qualifications:

2+ years of outside sales experience with commercial sales desired

Driver's License with clean driving record

Excellent communication, presentation, and interpersonal skills

Goal oriented, organized, and energetic

Project, time management, and problem-solving skills

Preferred Experience:

Working knowledge of interior and exterior paints coatings, carpentry, drywall, EIFS, DRYVIT and other construction

Business to business sales and marketing experience

Comfortable with business technology College degree

Marketing:

Identify prospects in target market segments.

Initiate contact and build relationships through individual contacts, business intelligence and relevant trade associations.

Sales:

Through prospecting, develop new customer relationships

Win sales commitments with new customers in a competitive market

Grow revenue from existing accounts and relationships

Estimating:

Meet with customers, in person, whenever possible to perform estimates and gather information about the needs pertaining to the execution of the project.

Create a detailed and grammatically accurate written proposal which accurately, specifically, and clearly defines both the needs of the customer and the expectations set forth during conversations between the customer and yourself.

Take pictures of the project and difficult production situations and/or customer service concerns during the estimate and insert them into proposal.

Responsible for approving change orders for jobs in progress.

Participate in all company sponsored shows and events.

Production:

Upon landing the job, communicate clearly with the production staff the most up to date scope of work and the needs of the customer.

Assist in assigning the most appropriate crew to jobs based on their past performance, preferences, and abilities.

Assist in the management of the Production Schedule

Ensure all landed jobs are "handed off" to the Job Site Supervisor in person and the Certainty Pledge is reviewed.

Ensures that the Job Site Supervisor (JSS) is clear on the scope of the job.

Customer needs/expectations are reviewed.

Safety and Set Up issues are reviewed.

Establishes a tentative Finish Date for the job.

Ensure that crews are producing jobs at or above Projected Gross Margin.

Facilitate the resolution of Customer Complaints in a timely manner.

Administrative:

Prepares Weekly Analysis of Results in preparation for Goal Setting & Review with Supervisor.

Update job profiles and proposals daily in CertaOne and replicate database daily.

Flexible work from home options available.