Dispatch Operations Supervisor

Dispatch Operations Supervisor – Medical Courier Logistics (Full Time)

📍 Location: Virginia Beach, VA
🕒 Schedule: Monday–Friday (some midshifts to oversee evening Dispatchers)

Description

Join GO2 Delivery as a Dispatch Operations Supervisor ! Lead a high-performing dispatch team, solve problems fast, and drive results in a growing medical courier company that values initiative, teamwork, and leadership.

About GO2 Delivery

GO2 Delivery is expanding rapidly! We’re a leading medical courier service specializing in time-sensitive pharmaceutical and specimen deliveries. We’re looking for a motivated, results-driven Operations Supervisor to lead our dispatch team, ensure exceptional service, and drive operational excellence in a fast-paced logistics environment.

Why You’ll Love Working Here

• Leadership Opportunity: Take ownership and lead a dispatch team that makes a real impact.

• Growth & Learning: We reward initiative, curiosity, and continuous improvement.

• Team Environment: Collaborate with passionate professionals who solve problems and deliver results every day.

• Meaningful Work: Support life-saving deliveries and make a difference in healthcare logistics.

What You’ll Do

• Lead & Develop the Dispatch Team: Mentor, coach, and motivate dispatchers to perform at their best.

• Oversee Daily Operations: Manage schedules, routing, and coordination of Independent Contract Couriers.

• Solve Problems in Real Time: Take ownership of challenges and resolve service issues quickly.

• Drive Results: Monitor KPIs, identify trends, and implement process improvements for efficiency and accuracy.

• Deliver Outstanding Service: Ensure proactive, professional communication with clients and partners.

Key Responsibilities

Leadership & Operations

• Supervise and support dispatchers and coordinators, ensuring adherence to performance standards.

• Provide real-time coaching and feedback to drive consistency and accountability.

• Continuously improve dispatch workflows and efficiency through data-driven insights.

Independent Contractor Management

• Oversee daily assignments and STAT orders to maintain on-time delivery.

• Manage the driver pool, ensuring coverage and reliability.

• Adjust schedules and routes dynamically to meet client demands.

Customer Experience & Service Quality

• Serve as the lead contact for escalations, ensuring timely and professional resolution.

• Foster proactive communication between dispatchers and clients.

• Build and maintain strong relationships through dependable service and leadership.

What We’re Looking For

• Leadership Mindset: Proven ability to lead teams and inspire accountability.

• Self-Starter: Takes initiative, learns quickly, and acts with ownership.

• Problem Solver: Thrives under pressure and drives practical, effective solutions.

• Customer Focused: Dedicated to delivering best-in-class service experiences.

• Results Driven: Executes with urgency and consistency to achieve measurable outcomes.

• Tech-Savvy: Comfortable with dispatch software, GPS tracking, and performance reporting.

• Proven Experience: 3+ years in logistics, dispatch, or operations leadership (medical courier experience a plus).

Pay & Benefits

Salary: $50,000 – $60,000 per year depending on experience.
Benefits Include:

• 401(k) with company match

• Health, dental, and vision insurance

• Life and disability insurance

• Paid time off & holiday pay

Be the Leader Who Drives Results

If you’re a self-starter who thrives in a fast-paced environment , enjoys coaching teams , and delivers measurable results , we want you on our team.

👉 Apply today and grow your leadership career with GO2 Delivery!

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Delivery Operations Supervisor, Customer Service Supervisor, Call Center Supervisor, Scheduling Coordinator, Courier Operations Supervisor, Customer Service Manager, General Manager, Client Support Manager, Client Delivery Manager, Lead Dispatcher, Senior Dispatcher, Restaurant Delivery Manager