Bilingual Customer Experience Representative

Job Description

Job Description

Looking for a stable, rewarding career in a professional setting? Cothran Schoonover Insurance in Collinsville, VA, is hiring a Bilingual Customer Service Representative to help support our growing client base. If you’re detail-oriented, friendly, and bilingual in English and Spanish, this is your opportunity to build a long-term career with a respected local agency.

As a CSR, you’ll be the first point of contact for many clients. You’ll assist with payments, phone calls, and service requests—while learning the insurance industry from the ground up.

This is a full-time, in-office position. No license is required to start—we’ll support your growth and training.

Compensation

• Salary: $40,000–$50,000 (based on experience and bilingual skills)
• PTO: 15 days to start (may increase for experienced hires)
• Incentives: Monthly CSR bonus contests
• Flexibility: Four 2-hour flex days per year (late arrival or early leave)

$40,000–$50,000 based on experience & bilingual skills

• Greet walk-in customers and answer inbound phone calls in a professional manner
• Process client payments and assist with basic account questions
• Collect customer information for quotes and routing service requests
• Monitor the shared email inbox and voicemail for messages and memos
• Provide bilingual customer support in English and Spanish
• Support licensed agents with data entry, form preparation, and client follow-ups
• Maintain and update client files and records with accuracy
• Learn insurance terminology, systems, and processes through on-the-job training
• Help ensure a smooth, welcoming client experience in the office

• Bilingual in English and Spanish required
• Associate’s degree or higher preferred
• Experience working in an office environment
• Proficient in Microsoft Word and Excel
• Strong multitasking, organization, and communication skills
• Eager to learn, reliable, and customer-focused

Since 1981, Cothran Schoonover Insurance has proudly protected families and businesses in Southern Virginia. As an independent agency, we offer auto, home, business, and life insurance with the personal attention only a local agency can provide. Our Collinsville office is rooted in community values—integrity, trust, and genuine care for the people we serve.