Order Entry Specialist

Century Control Systems Inc. is seeking a detail-oriented and organized Order Entry Specialist to join our team. In this role, you will be responsible for accurately processing customer orders, maintaining order records, and ensuring timely communication between customers, sales representatives, and internal departments. The ideal candidate has strong data entry skills, excellent attention to detail, and a commitment to delivering outstanding customer service.
Key Responsibilities

• Receive, review, and accurately enter customer orders into the company's order management system.
• Verify order details, including product specifications, pricing, quantities, shipping information, and customer data.
• Communicate with customers and internal departments to resolve order discrepancies or obtain missing information.
• Monitor order status and ensure timely processing and fulfillment.
• Update customer records and maintain accurate documentation of all order transactions.
• Coordinate with sales, warehouse, and shipping teams to ensure smooth order processing.
• Respond to customer inquiries regarding order status, product availability, and delivery schedules.
• Generate order confirmations, invoices, and related documentation.
• Maintain confidentiality of customer and company information.
• Perform general administrative duties and support other operational tasks as assigned.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in order entry, customer service, administrative support, or data entry is preferred.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using ERP, CRM, or order management systems is an advantage.
• Excellent typing accuracy and attention to detail.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently and collaboratively in a team environment.

Preferred Skills

• Knowledge of inventory and order processing procedures.
• Experience working in a manufacturing, industrial, or distribution environment.
• Strong problem-solving and customer service skills.
• Ability to quickly learn new software and business processes.

Working Conditions

• Office-based position with standard business hours.
• Extended periods of computer use and data entry.
• Occasional overtime may be required during peak business periods.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and company holidays
• Retirement savings plan
• Employee assistance program
• Professional development and training opportunities
• Supportive and collaborative work environment

Century Control Systems Inc. is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees are treated with respect and provided with equal opportunities for growth and success.