Provider Support Specialist

• Mileage reimbursement plan is offered.

• Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day
• Ensure that each patient is seen as medically necessary per clinical protocol.
• Serve as a “buffer” between provider and families/staff to facilitate proper patient management.
• Document appropriate encounter and time for CCM and BHI services
• If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.
• Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges
• Prepare clinical documentation for assigned providers each day
• Complete basic opening of encounter note as per discipline protocol
• Perform medication reconciliation on all scheduled patients each encounter
• Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider
• Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines
• Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day
• Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits

• When scheduling is an expectation for your role:
  • Share patient schedules with key facility staff as needed.
• Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)
• Assist with triage documentation as needed.
• Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
• Assist with consents for any services needed.
• Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.
• Assist with discharge planning of clinical services as needed.
• Ensuring check in and out each day with facility staff regarding patients seen, status, etc.

• Maintain patient confidentiality at all times.
• Document appropriate encounter and time for CCM and BHI services
• Check all forms of communication several times daily to ensure patient needs are met.
• Inform patient and family of recent visits, new orders and defer to provider when needed
• Communicate transitions of care to CCM team to enhance patient care and education.

• Medical Assistants are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.
• Medical Assistants should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.
• When duties are completed ahead of scheduled workday, report to your Lead Medical Assistant for any additional assignments.
• Medical Assistants should seek further training if uncertain how to proceed with any assignment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.