Sales Operations Business Analyst
- Utilize internal and external data to provide relevant insights for team members and Executives which enable an understanding of the market conditions and business development (industry and brand)
- Report and analyze effectiveness of financial services product offerings utilizing business applications (including Business Objects, Microsoft Excel, and Salesforce Einstein Analytics)
- Develop recommendations based on the data as it relates to current market challenges
- Design and continuously develop tools to evaluate regional KPIs.
- Develop professional presentation and support materials (e.g. Wholesale Dealer Acquisition, Dealer Account Reviews).
- Deliver scheduled reporting for critical business measurements such as loyalty, aftermarket sales, finance penetrations and competitive insights.
- Work closely with 3 rd party data providers to ensure a complete understanding of the data available and how it benefits VWFS / AFS.
- Manage user license distribution
- Manage VWFS training initiatives with the Vendor to benefit internal users
- Ensure accurate and timely budget management / payment
- Support projects and programs (e.g. Wholesale Programs, Policies) impacting all four Regions.
- Ad-hoc reports as required to align to Department goals and objectives.
- 3-5 years of professional work experience
- 2-3 years reporting and analysis using Microsoft Excel
- 1-3 years using Business Objects or data analysis/querying tools
- 1-3 years financial services and/or Captive Automotive Finance
- Bachelor’s Degree
- Preferably a focus in Business Administration, Finance, Economics, Statistics, Data Science or Analytics
- Strong analytical and conceptual thinking – using logic and reason with creative and strategic thinking
- Strong oral and written communications are necessary, ability to communicate with others on important, complex and non-routine issues
- Strong customer focus orientation
- Advanced proficiency in MS Excel and PowerPoint
- Computer savvy – skilled in the use of software
- Integration – joining people, processes or systems
- Influencing and negotiation skills
- Problem solving
- Resources management
- Assertiveness
- Self-starter
- Willingness to learn and then be able to adapt to changing priorities
- 2-3 years’ experience in an analytical support function
- Strong analytical and conceptual thinking – using logic and reason, creative and strategic
- Strong oral and written communications are necessary, ability to communicate with others on important, complex and non-routine issues
- Advanced proficiency in MS Excel and PowerPoint
- Knowledge of Financial Services retail, lease, ancillary, and wholesale products or financial products
- Familiarity and Experience with Salesforce Implementation
- Light travel may be required, 1% - 5%
- Long hours may be necessary during month/quarter/year-end reporting
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