Software Developer - ServiceNow - TS/SCI w/poly

Software Developer - ServiceNow

Herndon, Va.

As part of Sponsor’s integrated ServiceNow delivery team, the Contractor Team shall provide development and process improvement support of Sponsor’s Global Infrastructure Business System (GIBS) custom application suite and other Sponsor requirements on the enterprise and non-enterprise ServiceNow platforms. Contractor Team shall provide product/project management support to ensure Sponsor’s transparent oversight of its overall ServiceNow effort. Contractor team shall provide business process analysis and requirement support to ensure optimal use of ServiceNow with reduced waste and improved user satisfaction. Due to platform’s governance structure, success in this engagement requires the Contract Team develop and maintain rapport and positive collaboration with other platform product owners and Sponsor’s internal stakeholders.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE

The Contractor Team shall ensure, for the duration of the contract, that contractor personnel assigned to work under this contract maintain institutional knowledge and competency level necessary for all required skills, to include demonstrated on-the-job experience.

· The Contractor Team shall possess and provide the following required skills and demonstrated experience:

· Demonstrated experience using web development technologies, specifically JavaScript, HTML, and CSS.

· Demonstrated experience developing ServiceNow, or advanced experience with software development or experience with low-code development platforms and the aptitude to develop ServiceNow experience.

· Demonstrated experience in business process analysis including evaluating customer need, internal processes, document business process models, and translating these models as functional technical requirements.

· Demonstrated experience in systems evaluation such as identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

· Demonstrated experience with process improvement such as analyzing functions, requirements, or existing capabilities and shortfalls.

· Demonstrated experience with program management and project task management, and customer relations and outreach.

· Demonstrated experience with IT and systems lifecycle management, including managing review boards, and change & release management.

· Demonstrated experience with knowledge management, including developing feature release descriptions, and technical artifacts related to development under this request.

DESIRED SKILLS AND DEMONSTRATED EXPERIENCE

 The Contractor Team should possess and provide the following desired skills and demonstrated experience:

 · ServiceNow Certified Application Developer, or completion of requisite ServiceNow training for the certification.

· Demonstrated experience with ServiceNow Automated Test Framework (ATF).

· Demonstrated experience with ServiceNow application suites (e.g. IT Service Management, IT Business Management), developing Dashboards on ServiceNow, and using ServiceNow Performance Analytics.

· Demonstrated experience using ServiceNow project management applications.

· Demonstrated experience working with Sponsor’s IT service providers.

· Demonstrated experience advising Sponsor personnel on processes, practices and policies that directly impact the organization.

· Demonstrated experience with cloud architecture, including expertise beyond Sponsor’s legacy cloud environments.

· Vacation – 5 weeks of accrued paid vacation per year (i.e., 8.33 hours accrued per pay period worked)

· Holidays - Paid holidays published annually by the Office of Personnel Management, excluding Inauguration Day

· 100% paid for Health Benefits* (United Healthcare, Guardian Dental, VSP Vision, MetLife, Life and Disability Insurance and annual $1500 employer HSA contribution on qualified plans) *health benefits kick in the 1st of the month following your start date

· 6% 401k Contribution (3% paid out during each pay period, the additional 3% will be paid out as a lump sum in Q1 each year)

· Training Reimbursement – Approved training and education expenses will be reimbursed