Enterprise IT Operations Senior Manager (SRF 385B) - Hybrid

Public Trust: BI Full 6C (T4)

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Advance how our customers operate while you advance your career. Join GDIT as a Systems Engineering Sr Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate as we provide enterprise IT operations and maintenance (O&M) services for the Department of Homeland Security's (DHS) Automated Biometric Identification System (IDENT), the Homeland Advanced Recognition Technology (HART) system, and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS’s strategic mission. At the most critical moments of change, we’re there – bringing the resources, solutions, and expertise to help our clients take on some of the world’s biggest challenges – and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation’s most critical national security, law enforcement, immigration and border management, and intelligence missions. With a career in Information Technology at GDIT, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. GDIT is looking for an Systems Engineering Sr Manager to serve as the program's O&M Support Services Lead under the guidance of the Program Manager for a large, complex task order and working proactively, collaboratively, and with an entrepreneurial spirit in providing O&M support to the customer and their Stakeholder communities in achieving their critical missions.. The O&M Support Services Lead is responsible for overall management of GDIT's O&M services and support to the on-premises IDENT enterprise, as well as the OCS and HART environments hosted in AWS GovCloud, ensuring that client-stakeholder service level agreements and contractual service level objectives are met or exceeded, performing enterprise-wide horizontal integration of multi-disciplinary services, supporting interfaces with other functional and/or stakeholder systems, problem tracking and management, working cooperatively with GDIT task and line of service managers and the DHS customer to ensure that administrative, operational, and technical best practices are in place and that there are no lapses in services.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Systems Engineering Sr Manager , the work you’ll do at GDIT will be impactful to the mission of DHS and OBIM.
• Lead enterprise systems management, service delivery operations (24/7), infrastructure support (Level 2 and Storage, Back-Up, and Restore Services), database support, performance monitoring and reporting, and service request management (24/7)
• Lead service delivery innovation and continuous improvements to O&M performance
• Support production and non-production applications and technical support
• Serve as key technical expert across multiple areas of expertise (e.g., computer networks, hardware, and software, including interconnection and interfaces, as well as common cloud services)
• Supervise several large subordinate multi-discipline teams
• Identify, analyzes, and resolve program support deficiencies
• Develop and recommend corrective actions

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Systems Engineering Sr Manager must have:
• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 5+ years of related experience
• Technical skills: expertise with large scale, enterprise IT O&M, technologies, and programs, hosted in both data center and cloud environments (e.g., enterprise system management and monitoring, service delivery, service desk, software and hardware modernization, development, and testing efforts); expertise in infrastructure, networking, database, application and system security, web technologies, and cloud services; expertise in infrastructure and application management best practices and tools; currency with latest techniques in automated discovery, automated code scanning, automated testing, continuous integration and continuous deployment concepts; and experience implementing and configuring DevOps solutions
• Security clearance level: Public Trust (DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability)
• US citizenship required
• Role requirements: work location - hybrid, GDIT on-site in Herndon, VA (at least 3 days/week); strong communication skills and an ability to articulate complex architectures to non-technical audiences; and strong, proven leadership experience
• Preferred Skills: degree in computer engineering, computer science, information systems, systems engineering, or related field of study; 15+ yrs of professional experience in systems, computer, and/or network engineering supporting large-scale enterprise IT systems; professional experience in enterprise IT architecture, systems engineering, systems administration, systems/applications analysis, configuration management, and/or project management; experience implementing and configuring DevOps solutions; currency with latest techniques in automated code scanning, automated testing, continuous integration and continuous deployment concepts; and experience with biometric technologies and programs.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required