Business Analyst - ServiceNow

Ibis Public Sector is seeking a Business Analyst to support the Join Cyber Defense Collaborative (JCDC) Production Team in the transformation from a legacy SharePoint environment to ServiceNow. This role will act as a bridge between business users and technical developers, ensuring the new system is intuitive, efficient, and aligned with evolving operational and organizational needs.

Ibis Public Sector works with U.S. federal government agencies on some of the most advanced projects in the world today. Our work has real-world impacts, including supporting our service members with their missions, workforce improvements, and improving the citizen experience with government services. Join our team and practice state-of-the-art DevSecOps development on projects that MATTER. Learn the latest technologies and processes and apply them with military-grade cybersecurity.

What You’ll Do

• Partner with stakeholders, including CISA IT and JCDC teams, to gather, document, and prioritize business and technical requirements.
• Translate business needs into actionable specifications for development and implementation within the ServiceNow platform.
• Collaborate closely with technical teams to ensure accurate configuration, functionality, and user experience during system build and rollout.
• Follow the full Software Development Life Cycle (SDLC) from requirements gathering through design, testing, deployment, and validation.
• Conduct user acceptance testing (UAT) and facilitate feedback sessions to validate requirements, identify gaps, and recommend enhancements.
• Support change management and user adoption activities to ensure a smooth transition to the new platform.
• Evaluate and recommend digital tools and mediums to improve collaboration, workflow efficiency, and information accessibility across the team.
• Document workflows, use cases, and system integrations to support transparency and long-term sustainability of the platform.

Who You Are

• Active DHS Top Secret Clearance required.
• Ability to be physically present for sensitive meetings in the National Capital Region (NCR).
• Proven experience as a Business Analyst or Systems Analyst supporting enterprise system transitions or implementations, preferably with ServiceNow or similar workflow platforms.
• Familiarity with SharePoint, ServiceNow, and digital collaboration tools.
• Strong analytical, documentation, and stakeholder communication skills.
• Ability to translate business processes into technical requirements and work effectively across multidisciplinary teams.
• Prior experience supporting Federal, DoD, or cybersecurity-focused environments preferred.

Who We Are
We are trusted digital navigators delivering customer-centric solutions to the US Government, Public Sector, and Educational Institutions. We utilize human-centered design, emerging technology, and data-driven transformation to formulate digital solutions to deliver on our client’s modernization goals and improve mission performance.

We put our people first, above all else. We lead authentically and believe investing in our people is the key to our success. In doing so, we enable purposeful collaboration with our people, stakeholders, and clients, successfully striving for dynamic growth and intentional progress.

Here are some of the benefits that accompany full-time employment at Ibis Public Sector:

• We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
• Participation in the firm ’ s Benefits Program. This Program includes medical, dental, vision, life, group voluntary benefits, individual voluntary benefits, short-term disability, flexible spending accounts and parental leave benefits.
• Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, company-covered Life Insurance, access to group legal services, identify theft protection through LifeKeys services, etc.
• After three months of service, you can join the company's 401(k) plan. The company contributes 3% of your salary even if you don't contribute. The company additionally matches your savings dollar for dollar up to 1% of your pay, giving you a total of 5% when you contribute 1%. You must contribute at least 1% to get the additional 1% match from the company.

The anticipated salary range for this position is $85,000-$93,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.