Help Desk Technician

Job Description

Job Description

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker , Washington Post , and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

Your Role

• You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.

Your Responsibilities

• Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
• Diagnose computer problems, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remotely, and in person
• Setup and deploy IT equipment, monitor systems, and perform maintenance

Required Experience, Skills, and Qualifications

• Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
• One to three years of progressive experience in a help desk environment
• Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
• Superior problem-solving capabilities
• Ability to multitask within tight deadlines and strong organizational skills
• Self-directed and results/goal-oriented
• BS or equivalent experience
• Background in financial services is beneficial

Employee Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing submitted materials. Though these tools assist our recruiting team, IntraFi personnel make all hiring decisions.