Sales Support Representative

Job Description

Job Description

Russell Tobin and Associates is seeking Sales Support Representatives for one of our top healthcare clients!

Location: Roanoke, VA 24019

Pay: $20/hr.

Schedule : M-F Training is onsite- post training, will transition to a hybrid role (Weds/Thurs onsite)

Primary Responsibilities:

Handling in-bound phone calls professionally and provide excellent customer service.

Research and Resolve Sales Agent’s questions relating to:

• How to use self- service tools and to troubleshoot system issues.
• Member concerns
• Medicaid Verification
• Application Status and Eligibility
• On-boarding & Certification process
• Commission questions
• Document Call Resolution of each contact in various systems in a clear and concise manner.
• Demonstrate the ability to provide a quality experience for all of our customers.
• Meet minimal performance goals on a weekly basis.

Qualifications:

• At least 1 year of Customer Service experience
• Ability to communicate clearly and concisely (verbally and written)
• Strong computer skills are required, including but not limited to:
• Knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
• Ability to learn new computer applications quickly and toggle between multiple systems.
• High School diploma or equivalent (GED)
• Ability to multi-task.

Preferred Qualifications:

• Experience working in a call center.
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives.
• Experience navigating a computer while on the phone.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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