Account Representative

Sales Representative

This position falls within the Sales Job Family, which includes roles focused on promoting and maintaining sales through lead generation and development, as well as executing sales in person, remotely, over the phone, or via email. The role also involves providing customer service, acting as a primary point of contact, and supporting marketing efforts through the analysis and dissemination of information on market trends, demand, pricing, and other key factors related to Infra-Metals' products. As a crucial part of our organization, this role supports local leadership strategies and drives proactive external efforts to maintain and grow the business.

Responsibilities include:

• Maintenance, development, and growth of new and established customer accounts by means of face to face and virtual communication, entertainment and office work.
• Serving as the primary contact for customers, maintaining customer relationships and addressing all issues with the assigned customer base.
• Managing assigned customer accounts and building customer relationships to continue to grow business opportunities.
• Partnering with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services.
• Generating new business and driving repeat business by ensuring customer satisfaction.
• Scheduling and completing regular visits to assigned customer accounts.
• Analyzing historical trends of material usage to better understand customer needs and identify opportunities to improve service.
• Educating customers about additional value add services such as ensuring their goals are better met.
• Assisting with inventory management and developing inventory levels based on current market forecasts.
• Highlighting product features based on a technical knowledge of product capabilities and limitations.
• Answering customers' questions about products, prices, availability, and product uses.
• Developing/maintaining effective relationships with customers, providing customer service and complaint resolution.
• Regularly inquiring and monitoring customer satisfaction regarding quality of products, services and deliveries.
• Promoting feedback mechanisms for customers to influence the continuous improvement of operations and/or production and making recommendations for potential product enhancements or modifications to increase sales.
• Developing or entering formal quotations into appropriate system or format and providing them to customers.
• Negotiating certain pricing and/or agreements, following established guidelines and/or approvals.
• Following up with all quotes in a timely manner and according to policy.
• Facilitating execution of accepted agreements, coordinating with operations to ensure all terms are followed.
• Acquiring and regularly updating general knowledge of the metals industry and business trends through trade association events and industry publications.
• Continually upgrading and maintaining working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
• Interacting with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
• Responsible for adhering to safety processes and protocols.

Required monitoring, staying current and fully trained on location specific company supplied technology tools: Eniteo, InfraWeb, CSV & SteelXml Import files (Bluebeam), Customer Estimating Software (Vector), The Infra Group Customer Portal, Processing Tools (FastCam), Customer Payment System (Handle), Qlik Data, CRM (Hubspot).