Specialist

Patient Care Specialist III

Job Category: Residential Aide

Requisition Number: PATIE022230

Location: Richmond, VA 23236, USA

Shift: 3:30 pm - Midnight

Description

As a Patient Care Specialist III of Ambulatory Services (PCS-III AMB), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment. PCS-III teammates take on a leadership role by mentoring PCS-I and PCS-II teammates, providing real-time coaching and guidance, and collaborating with department leaders to ensure frontline care practices align with organizational expectations, regulatory standards, and clinical best practices.

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.

• Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
• Refined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
• STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
• Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
• Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
• Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
• Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
• Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of two (2) years' experience in a similar position in a behavioral healthcare setting.
• Intermediate knowledge of addiction and the recovery process.
• Good computer skills with general knowledge of Microsoft Office suite (including Outlook, Teams, and Word).
• Ability to mentor and train other teammates.
• Valid driver's license in state of employment.
• CPR/MANDT certification training provided locally and updated as required.
• Ability to travel up to 25% in local area

Preferred

• Associate degree in one of the behavioral science disciplines from an accredited college or university.
• Peer Support Certification identified by the state in which the facility operates, or addiction training certification as offered by the state in which the facility operates
• Advanced knowledge of addiction treatment and the recovery process.
• Advanced technology skills including general knowledge of Microsoft Excel

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
• Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
• Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
• Monitor patient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed.
• Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
• Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
• Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
• Support patients in developing essential life and recovery skills through guidance, encouragement, and structured activities.
• Assist with the development of weekly meal plans and grocery orders in alignment with established guidelines and budgets, using the process to teach and reinforce independent living skills through hands-on practice.
• Support patients in facilitating their aftercare plans by helping gather and document basic information (i.e., appointment dates, referrals, or resources) and communicate any concerns or barriers to the treatment team.
• Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records. Follow all established safety guidelines for group outings.
• Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures.
• Maintain a clean and safe physical environment by performing recovery home and bedroom inspections, practicing universal precautions, and reporting or addressing facility concerns
• Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
• Provide peer mentorship to Tier 1 and Tier 2 teammates by offering real-time guidance, coaching, and support in skill development and patient care practices.
• Support the onboarding and development of new teammates by participating in training efforts, promoting accountability, and encouraging growth through constructive feedback and encouragement. Job Description Patient Care Specialist - III of Ambulatory Services 3
• Model best practices in all areas of patient care, documentation, and communication, setting a consistent example of professionalism, compassion, and accountability.
• Foster a positive and collaborative team culture through respectful, solution-oriented communication and a commitment to shared goals.
• Demonstrate leadership through initiative, professionalism, and alignment with organizational values, serving as a consistent example to others.
• Collaborate with department leaders and interdisciplinary teams to enhance patient care, streamline workflows, and advocate for staff and patient needs.
• Assist the Patient Care Manager with departmental scheduling and provide shift coverage as needed to maintain staffing and ensure continuity of care
• Assist with special projects, audits, or initiatives that improve department performance, patient experience, and overall care quality.
• Maintain ongoing, current, and required training for best practice service delivery.
• Perform other duties as assigned

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