Operations Specialist

Camp Bow Wow Virginia Beach

Operation Specialist - Job Description

Camp Bow Wow® is North America’s provider of pet care services through premier doggy day care, overnight boarding and basic grooming services. When you bring your pup to Camp Bow Wow you can be sure your pet is in the best hands! Camp Bow Wow Virginia Beach is looking for a positive, dependable, flexible and hard working leader to join our team!

Qualifications and Requirements:

▪ Excellent customer service

▪ Ability to manage a fast-paced, high-volume, doggy daycare and boarding facility

▪ Possess a positive attitude

▪ Team player

▪ Strong leadership skills (a plus) with the ability to prioritize physical workload and manage time

▪ Excellent written and verbal communication skills; ability to connect effectively with customers and co-workers

▪ Strong time-management skills; ability to multi-task, prioritize, and organize

▪ Must be able to stand for long periods, bend, stoop and lift

▪ 1 year prior management experience preferred; Prior Camp Bow Wow experience a plus!

▪ Available to work flexible hours, weekends, and holidays

▪ Must love dogs!

Responsibilities

▪ A key holder that will open and/or close facility for operation

▪ Maintain a safe and positive work environment

▪ Handle day-to-day operations, which includes, but is not limited to, scheduling/confirming appointments, checking in/out and handling dogs, dog grooming, answering phone calls and emails, maintaining checklists and timely following up with staff on job functions, maintaining a clean facility, food prep, administering medications, and excellent customer service

▪ Staff training and development

▪ Ensure all Camp Counselors understand and follow policies, procedures, and regulations

▪ Monitor opening and closing shift checklists and logs

▪ Delegate tasks to team members, provide timely follow-up and assist where needed

▪ Hold team accountable for their performance; provide positive coaching and counseling as needed

▪ Ensure team provides fast, friendly, and accurate service

▪ Performs other duties/special projects as assigned

Benefits:

• Flexible Schedule (Time and Half on Holidays)

• PTO (accrual after 90 days)

• 401K (After 1 year)

• Employee discount (once the camp is open):

o 1 Free Day Care per week (subject to availability and dog must pass interview)

o 20% off Boarding (subject to availability and dog must pass interview)

• Eligible for incentive programs (TBD by General Manager)

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