IT Support Engineer
- Manage and administer Identity and Access Management (IAM) systems, including user provisioning, de-provisioning and access reviews.
- Monitor and maintain network infrastructure, including firewalls, switches and wireless networks.
- Manage cybersecurity tools, including endpoint protection, antivirus, vulnerability management, security information and event management (SIEM) systems, and phishing simulation platforms.
- Support cloud platforms (Microsoft 365, Google Workspace, etc.) with a focus on authentication and access controls.
- Collaborate with the IT Manager to improve IAM processes, security policies, and integration standards.
- Assist with incident response, log analysis, and vulnerability remediation.
- Maintain detailed documentation for IAM processes, network configurations, and integration workflows.
- Install, configure, and maintain laptops, desktops, printers, and other peripherals.
- Provide advanced technical support and act as the escalation point for access-related issues.
- Degree in Information Technology, Computer Science, System Administration, or a related field, or equivalent practical experience.
- At least 3 years of experience in IT support or system administration, with hands-on experience in supporting IT infrastructure.
- Familiarity with network infrastructure, VPNs, and identity & access management systems.
- Proficiency in supporting a diverse environment with Linux/Mac/Windows endpoints.
- Strong understanding of cybersecurity practices, including endpoint security and threat detection.
- Good problem-solving and communication skills, with the ability to explain technical issues in simple terms.
- Any relevant certifications in IT support, system administration, or cybersecurity (e.g., CompTIA, ITIL, or similar) is a plus.
- Flexible working hours
- Stock Options
- Unlimited PTO
- Health Insurance (includes dental & vision)
- Medical flex spending
- Life Insurance
- Retirement Plan - 401k
- Enhanced maternity & paternity leave
- Learning and development opportunities
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