Contract Management Executive

Contract Management Executive
Join Our Award-Winning Team and Help Shape the Future of Cloud Hosting!
Location: Manassas, VA , Type: Full-Time , Hybrid Work Model ( 3 days in office, 2 days remote)
Is attention to detail your middle name? Do you have experience with organizing data and finding trends. Can you excel in a fast-paced environment, while managing complex processes? Do you have solid customer service skills and a desire to help clients succeed. Leaseweb is committed to providing the best possible experience to our customers.
Why Leaseweb?
We offer the best of both worlds with a flexible hybrid work model. Our culture is collaborative, inclusive, and people-focused—built on trust, support, and a shared commitment to doing great work together.
Here’s what you can expect:

• Competitive salary + annual bonus

• Monthly team building events to keep the energy high and collaboration strong

• The opportunity to develop yourself and grow your career

• Free Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance for employees

• Generous time-off policy to support work-life balance

• Flexible Spending Account for Dependent Care and Medical expenses

• 100% match on 401k contributions

• A great working environment in a dynamic, international, and fast-growing company

The Team
The Contract Management team is continuously adding value by delivering impeccable support on all contract-related requests, both from internal and external customers.

Contract Management is an integral part of our order-to-delivery chain, focused on quality assurance of CPQ-generated quotes and contracts, enabling a seamless transition from Sales to Delivery, and acting as the primary customer-facing function for all contract-related inquiries.

What is the role about?
The Contract Management function ensures contractual accuracy and compliance while performing quality assurance on system-generated quotes and lifecycle governance to maximize operational and financial performance within the organization while reducing financial risks.

Job Overview

• Understanding of ERP/CRM systems, terminology, and standards
• Dispute Management
• Credit Management
• Cancellations
• Excellent communication skills (verbal and written)
• Hands-on mentality
• Keeping all processes & work instructions up to date
• All other related administrative tasks.

Job Details
Nurturing customers and providing them with exceptionally good service.

Key responsibilities:

• Manage the contract lifecycle, including pre-contract quality assurance, oversight of automated workflows, renewals, and terminations
• Deliver a high standard of customer service by being accurate, responsive, engaged, and solution-oriented
• Respond to customer inquiries related to contracts, orders, and invoices in a professional and courteous manner
• Analyze information to troubleshoot issues, identify root causes, and make informed decisions
• Communicate effectively with both technical and non-technical stakeholders across multiple channels, including ticketing systems, email, and phone
• Ensure reliable end-to-end processes and maintain accurate, up-to-date documentation
• Perform administrative tasks ranging from basic to complex, with attention to detail and timeliness

Who are you?
The spirit of service is in your DNA. You are precise, you switch easily from a commercial vocabulary to a legal or technical vocabulary, and you have a proven track record of excellence in customer service. You are passionate, eager to learn and to play a positive role on a great team. You have outstanding communication skills, both verbal and written, and a special talent for human relations.

About Leaseweb
Leaseweb is one of the world's leading hosting brands, delivering private cloud, dedicated servers, colocation, CDN, and cybersecurity services. With 25+ data centers worldwide, 10+ Tbps bandwidth capacity, and 99.999% uptime, we’re the backbone of the internet—and we're just getting started.

Ready to Join Us?
Apply today to become part of a passionate, high-performing team where your voice matters.
For more info, contact us at [email protected] . We can't wait to meet you!