Director of Lounge Operations, Capital One Lounge

Salary: 145000 -150000

Other Forms of Compensation: Up To 30% Annual Bonus 

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Job Summary:

We are seeking a Director of Lounge Operations to support the Capital One Lounges within Flik Hospitality's airport lounges throughout the United States.

Key Responsibilities:

• Leadership of multiple operations in the airport lounge setting with total managed volume in excess of $50 million.
• Develops, recommends, and implements policies and procedures of the region
• Supports the development and implementation of food and beverage service programs that meet client and regulatory standards
• Participates in the sales process for the acquisition of new business
• Monitors financial reports of the accounts to ensure budgetary compliance
• Develops and motivates an effective management and clinical staff
• Visits airport hubs regularly to inspect unit operations to ensure contract compliance
• Interfaces with existing clients to maintain client satisfaction and account retention
• Resolves client, guest, and associate related complaints
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly, and monthly reports as outlined in the corporate policy
• Projects a high-level of customer service for all internal and external customers/guests
• Trains, motivates, and develops management personnel

Preferred Qualifications:

• Bachelor’s degree in Business or Hospitality related field, or equivalent related experience
• Needs to be located in DC, NY, or Boston
• Proven ability to manage a team of six or more manager-level team members
• Minimum of three years’ experience in multi-unit foodservice management
• Experience with multi-unit foodservice management with a combined managed volume of $50 million or greater
• Must have a minimum of two years' experience with fine dining restaurants, lounges, etc.
• Strong track record of driving customer satisfaction
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
• Proven ability to mentor and develop team members
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal and presentation skills
• Ability to prepare reports and business correspondence
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Req ID: 1440960

Flik Hospitality Group

Jeffrey A Earl

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