General Manager

Job Description

Job Description

Are you a diverse leader who is comfortable in seeking out new experiences, exploring the unknown, fueled by meeting new people, forming new partnerships, and creating new experiences? As experts in hotel operations creating memorable guest experiences, support our vision, core values, and goals by taking exceptional care of our team members who take exceptional care of our guests.

What you will be doing:

• You will be responsible for assisting and supporting hotel properties and staff.
• You will provide expert leadership across all departments of the hotel taking the lead in providing exceptional service to each guest and training, developing, and coaching team members to achieve success in their roles.
• You will cultivate an environment of exceptional guest service by establishing high service standards by hiring the right team members with the right attitude for the right position.
• You will lead, coach, and develop team members in all areas of the hotel while showcasing experience throughout the hotel.
• You will lead the team in quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
• You will deliver on key business measures of service, cost and labor controls, and team engagement through hands-on leadership, delegating and empowering team members.
• You will use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.

What we expect of you:

• A positive, can-do attitude is required.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of two-year of General Manager experience with demonstrated leadership success.

What you can expect from us:

Just as our guests deserve more, so do you. Be valued for what you do and who you are and well-compensated for all you accomplish.

• Incentives - Bonuses (we succeed together!) - shared for all based on hotel results.
• Health and well-being - Medical, dental, vision, prescription, life, and disability.
• Work-life Balance.
• Competitive wages.
• Paid vacation.
• Hotel Discount Program.
• Career growth opportunities.
• Safe and healthy work environment.