Process Manager, Card Data Products Center of Excellence

Overview

Process Manager, Card Data Products Center of Excellence

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. Being detail oriented along with the ability to connect dots among all the different teams is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

As a member of Card Data Products Center of Excellence (CDP CoE), you will be part of a cross-functional team defining & delivering one of the biggest data initiatives at Capital One on Card Data Products. You will work with a broad set of stakeholders to deliver Data Products initiative through a well-managed process, seamless stakeholder coordination, standardized communication and collaborative execution. You will connect with people across our product, data modeling, tech, and enterprise strategy teams to manage, integrate and improve the process for Data Product deliveries and meet the Data Product EWI. You will deliver flawlessly executed processes that improve business efficiency and drive results, help to resolve issues or escalate when necessary, as well as maintain and update process documents. Your role will be critical to the collective success of the teams and the initiative.

General Responsibilities:

• Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring data product initiatives to market

• Develop and maintain process documentation and drive continuous process improvements

• Perform quality assurance checks on actions taken to ensure accuracy

• Serve as subject matter expert to outside resources

• Monitors the progression of findings against mitigation plans to ensure timely closure

• Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution

• Problem-solve issues and correct errors as they arise

• Continually look for ways to streamline and improve overall process

• Stay abreast of launches and expansions across card data products

• Maintain monthly dashboards and reporting

Basic Qualifications:

• Bachelor’s Degree

• At least 3 years of experience in Process Management, Project Management, Relationship Management or Risk Management

• At least 1 year of experience in Microsoft Office or G Suite

Preferred Qualifications:

• Master's Degree

• 5+ years of experience in Process Management, Project Management, Relationship Management or Risk Management

• 2+ years of experience in JIRA and Confluence

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $126,700 - $144,600 for Manager, Process Management

Richmond, VA: $115,200 - $131,500 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).