Dispatch Fulfillment Agent
- Address incoming email and phone requests and inquiries
- Collect required and optional data with an emphasis on accuracy and completeness
- Provide excellent customer service to internal and external stakeholders
- Resolve officer, customer, service partner, and internal inquiries in line with company guidelines
- Set and manage expectations for clients and partners around issue resolution and timelines
- Communicate effectively over the phone while multi-tasking in various systems
- Utilize multiple software platforms and tools to complete dispatch tasks
- Coordinate with vendors and partners to resolve officer-related issues
- Perform additional duties as assigned by management
- High School Diploma or GED required
- More than two years in a service-focused or customer-facing role
- Excellent written and verbal communication skills
- Strong problem-solving and analytical thinking skills
- Proficiency in Microsoft Office and the ability to quickly learn proprietary systems
- Excellent time management, organizational, and prioritization skills
- Detail-oriented, process-driven, and capable of handling multiple tasks in a fast-paced setting
- Professional, collaborative, and positive demeanor under pressure
- Competitive compensation and benefits package
- Health, vision, life, and dental insurance
- Employee Assistance Program
- Flexible Spending Account / Health Savings Account
- Retirement Plan 401(k) with employer contribution
- Excellent paid time off package (24 days)
- A fun and collaborative work environment with excellent coffee
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