Customer Service Representative - Intermodal Trucking

Job Description

Job Description

Customer Service Representative

Office address: 116 Dill Road, Suffolk, VA 23434

Full-time, Monday-Friday, 8:00am – 5:00pm

Maritime Delivery Services – an OOCL Company

Maritime Delivery Services (MDS) is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business-oriented independent contractors.

What benefits do we offer?

• Medical
• Dental
• Vision
• 401K
• Vacation days
• Paid Sick days
• Paid Holidays
• Education Assistance

Job Duties:

• Ability to work with drivers, assisting, and finding solutions
• Set appointments with customers to maximize daily productivity
• General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals
• Input new loads in system
• Keep dispatch system updated with contact info and shipment delivery instructions
• Provide assistance to external/internal customers regarding inland transportation and company standards
• Measure and report performance of basic intermodal initiatives
• assist customer service with timely capacity changes and reschedule appointments as need
• Maintain and update dispatch system in accordance with POV site
• General office duties
• Manage drivers with service issues, ELD issues, safety concerns
• Compile and process paperwork for quarterly fuel tax reporting

Preferred Skills:

• 1+ years’ experience in Intermodal drayage preferred
• POV site experience
• General proficiency in office equipment (personal computers, fax, copier, calculator, data entry)
• Strong communication and interpersonal skills
• Be a team player - Interacts effectively with people externally and internally
• Proficiency in MS Word, MS Excel and MS Outlook
• Strong data entry skills

All employment is contingent upon the successful completion of a background check.

MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at maritimedeliveryservices.com.