General Clerk

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Provide a host of administrative services including permit processing support ( printing and mailing permits, assist the lead customer service attendant in answering questions from the public, responding to applicant inquiries, data entry and auditing, inventory of records, supporting managers in record retention and disposal, filing reports in ePermits.

Required Knowledge, Skills, and Experience for General Clark

• Skill in resolving problems and issues, and in dealing with people in a tactful and personable manner, both on the phone, in writing and in person.
• Attention to detail.
• Experience in quality control and assurance.
• Skill in navigating and working in electronic systems.
• Public trust security clearance.
• Ability to adhere to privacy act and records retention requirements.
• Ability to learn and comply with ePermits procedures for entry and retrieval of data regarding permits and licenses.
• Ability to search records or guidelines.
• Skill in database entry and extraction, record keeping and tracking, and communication logs.
• Ability to maintain computer records, to conduct computer searches, and print computer reports.
• Skill in dealing with wide range of people in a polite and tactful manner.
• Ability to perform repetitive tasks and manage high volume workload.
• Data entry experience.
• Ability to do repetitive tasks with focus and minimal errors.
• Competency with Microsoft 365 applications (e.g. Word, Excel, PowerPoint, Outlook, OneDrive, and Microsoft Teams) and creating, organizing, analyzing, and presenting data.

Duties:

• Administratively processes applications for permits within the permitting program to provide adequate review of proposed activities relative to procedural requirements and to provide timely permit processing and effective customer service.
• Consistently organizes, monitors, and tracks personal application workload.
• Undertakes regular consultation with the Government-staffed Team Leader on progress made on clone application processing.
• Collaborates and cooperates with others to complete work products by coordinating with involved parties.
• When confronted with a challenge or problem, recommends a solution for Government-staffed Team Leader or CITES Policy Specialist for consideration.
• Demonstrates interpersonal relationship skills and a professional demeanor that promotes developing and maintaining positive working relationships with other HQ branches and divisions, regional offices, other FWS programs, and others.
• Demonstrates respect for team members, considers/respects the views of others, and actively supports team decisions.
  • Helps maintain a cordial and positive atmosphere in the Headquarters Office.
  • The employee independently plans the work; resolves problems and carries out successive steps of assignments.
  • The data entry of permit data is timely and accurate.
• Difficulties encountered include meeting strict deadlines and keeping track of large quantities of facts, figures, information and paperwork.
• Utilize systems to enter, track, manage, and compile data accurately and efficiently.

Processing of incoming mail:

• receiving mail,
• date stamping mail,
• scanning, uploading, and photocopying documents
• sorting and routing incoming mail
• logging the mail in Excel spreadsheet.

o Data Entry of mail

• Accurately inputting applications into E-permits
• ensure accuracy of the data entered,
• apply judgment when a correction is necessary
• auditing data entries of the hard copy applications.
• Coding of permit applications.
• Ability to use automation software.

o Follows administrative, clerical roles, practices and procedures

• Able to process multiple forms and requests used in various office support tasks.
• Able to use Microsoft 365
• Able to maintain records.
• Digitizing and filing paper records
• Drafting and mailing form letters

o Knowledge of ePermits processing sufficient to

• Enter data into the tracking system
• Code permit applications
• Ensure accuracy of the data entered
• Apply judgment when a correction is necessary