Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services

DESCRIPTION

As a Customer Delivery Engineer (CDE) within Kuiper, you will help to deploy, manage, fix and reinvent the tools, services and components that engineering rely on to deploy networks to our customers, and keep them operational. You will actively be involved in innovating new technical solutions to solve the challenges of operating the Kuiper network. Your internal customers are your Technical Program Managers (TPMs) or Technical Account Managers (TAMs), and through close collaboration with Business Development and Solutions Architects, support and exchange of ideas, we share a common goal to serve our external customers and grow through learning and innovation.

Key job responsibilities
As a leader of the CDE GES team, you will manage staff resources, the associated Engineering activities, define the baseline operational guidelines, work with other teams to develop the tooling and mechanisms to scale, and determine priorities for the group. If you are exceptionally motivated and passionate about the work you do then we welcome you to join us, working in an environment that welcomes innovation and development of automation tools, processes, working with talented people in the industry to make the Kuiper goal a reality.

KEY JOB RESPONSIBILITIES
- Participate in design and technical review meetings with customers and internal stakeholders.
- Perform detailed solution design, project planning and solution/systems development, lead project implementation, and provide technical escalation support.
- Develop technical plans to guide capability development through requirement definition, analysis, allocation, management and create and maintain Detailed-Level Design (DLD) documentation.
- Develop and maintain block diagrams, sequence diagrams, use cases, interface definitions, and other analysis and design artifacts to be used for design, implementation and scaling.
- Support on-site customer meeting to extract custom requirements used to design custom network solutions.
- Support on-site and remote customer support activities to include systems integrations, technical assistance, and future systems planning.
- Design and develop code and API call scripts starting with broadly defined problems and user stories. Support customers with planning, troubleshooting and deploying their software modules to meet their back-office integration requirements.
- Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutions

A day in the life
A CDE will work alongside TPMs/TAMs and internal and customer technical staff with varying disciplines to create custom communications solutions and products to meet corporate customer requirements, often integrating Kuiper communications capability with associated networking, AWS/Cloud and specialized equipment. The CDE will provide technical hands-on expertise support at all levels of total system product experience to include: concept, design, test, installation, operation, maintenance and operation. The CDE will ensure the logical and systematic conversion of customer requirements into total systems solutions that meet technical, schedule, and cost constraints. Perform functional and trade-off analysis, requirements and resource allocation, technical definition to translate customer requirements into hardware and software specifications. A CDE will identify areas to invent, refine, improve, and develop automation and tools to reduce manual operations and fulfil the requirements of the business and their customers.

About the team
As member of Global Enterprise Services (GES), you will be joining a customer-facing team that serves as the technical execution engine behind all B2B customers enrolled, providing the hands-on expertise required to translate customer commitments into fully integrated, production-ready solutions. The GES team implement services globally for all of the customers. As a member of the GES team, you will work with other internal and external-facing roles: Technical Program Managers (TPMs), Customer Care Team, Customer Success Managers (CSMs), Technical Account Managers (TAMs), Network Engineering, Product Management, Business Development (BD), and Solutions Architects (SAs).

BASIC QUALIFICATIONS

- 5+ years of scripting and programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience
- 6+ years of professional experience designing, implementing and supporting IP networks
- 6+ years of systems end-to-end design, operations, automation, and process improvement experience
- Proficiency and experience with AWS cloud environment
- Knowledge of systems engineering fundamentals (networking, APIs, security, hardware)
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience in field deployments, supporting customers with hardware installation and integration
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems