Locate Supervisor

Job Description

Job Description

For decades, National Underground Group has been providing diverse, high-quality solutions for underground infrastructure services and technologies to engineering firms, government entities, and construction companies by providing best-in-class services and technologies for the assessment, maintenance, and protection of underground infrastructure.

The organizations’ member companies — Pro-Pipe, Tri-State Utilities, Accumark, PipeVision, and Benchmark — have been providing solutions to engineering firms, government entities, utility owners and contractors across the nation for over 30 years.

They continually strive to bring value to their clients through high-quality data deliverables and services in pipe cleaning and assessment, cross-bore inspection, trenchless rehabilitation, and subsurface utility locating and mapping.

Established in 2012, Benchmark provides damage prevention solutions to utility companies and municipalities. Benchmark also provides private utility-locating services to homeowners and contractors, with 24/7 service to its clients.

Benchmark is responsible for eliminating or reducing damages to underground utilities during any kind of excavation. Through the 811-call center, Benchmark locates underground facilities through established on-call contracts, and is responsible for marking gas, water, sewer, electric and fiber lines.

The company works diligently to build lasting relationships within the industry. Benchmark’s contracts typically span several years, so providing the highest-quality work and outstanding customer service is the top priority, after ensuring that all safety measures are taken before, during, and after each project. On its largest contract, the firm boasts a 99.99% accuracy ratio.

Benchmark has an opportunity for a Locate Supervisor with experience to join our team working out of the Akron, Ohio Office.

Why You'll Love Working for Us (Our Benefits):

• Competitive time off plan
• Medical, dental, Vision, Life/STD/LTD Insurance available as well
• 401(k) with employer match
• Bonus opportunity based on personal and company performance
• Career training and advancement opportunities are available

Key Roles & Responsibilities:

This position will be responsible for the daily operations by creating and fostering relationships with clients, excavators, and our technicians. Manage and motivate personnel to ensure that workloads are completed daily. Responsibilities of the position include the following and other duties may be assigned:

• Communicates expectations to field locate technicians to ensure timely completion of daily workloads.
• Provide supervision and allowance of time.
• Ensure company standards and procedures are maintained and followed.
• Work to reduce/control damages, and worker's comp / auto accidents.
• Performs investigations as needed; damages, auto, etc.…
• Ensure day to day compliance with state regulations and contractual obligations.
• Resolve routine employee and customer issues and concerns.
• Represent the company at various damage prevention forums.
• Develop technicians and maintain morale.

• Provide and supervise day to day load management activities

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Supervisory Responsibilities:

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Education and/or Experience:

• High school diploma or GED required.
• BS/BA degree preferred.
• Two or more years of management / supervisory experience required.
• Industry and locate experienced required.

National Underground Group and its affiliates provide equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment based on race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all applicants are treated equitably and given the opportunity to achieve their full potential in the workplace.