IT Technician Tier 1 & Tier 2 Support

VG Systems, LLC is a HUBZone small business based in Quantico, VA. We are a dynamic, expanding company with exciting opportunities in legal support, IT, Project Management Solutions, Application Development, and Business Operations.

VG Systems, LLC is seeking an entry-level part-time IT Technician (Tier 1 & Tier 2) to provide remote IT support to internal teams.

Responsibilities include, but are not limited to:

• Provide Tier 1 & Tier 2 technical support for end users remotely (via phone, email, and remote access tools).


• Troubleshoot and resolve issues related to hardware, software, and network connectivity.


• Assist with workstation setup, configuration, and maintenance.


• Manage and respond to IT service tickets in a timely manner.


• Support user account creation, access permissions, and basic system administration.
  


• Document troubleshooting steps, solutions, and user support activity.
  


• Assist with system updates, patches, and basic security monitoring.
  


• Collaborate with other IT team members and departments to support business operations.


• Create and maintain Standard Operating Procedures (SOPs) to streamline onboarding and minimize transition time from staff turnover

Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.


• CompTIA A+ or other relevant IT certifications (preferred but not required).


• Basic understanding of Windows and/or Mac operating systems.


• Strong troubleshooting and problem-solving skills.


• Excellent attention to detail and ability to manage multiple tasks.


• Effective communication skills and customer service mindset.


• Highly dependable and trustworthy.


• Ability to work independently with minimal supervision.
  


• Able to work approximately 10 hours per week or 20 hours biweekly

HUBZone Attestation (If Applicable):
Candidates do not need to live in a HUBZone to apply. However, if you do reside in a HUBZone, you will be required to:

• Sign a HUBZone attestation.


• Provide the required Small Business Administration (SBA) documentation to verify HUBZone residency.

As a HUBZone company, VG Systems hires HUBZone candidates first.

Equal Opportunity Statement:
VG Systems, LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

Equal Opportunity Employer / Veterans / Disabled