Assistant Manager

Job Description

Job Description

myStreet’s objective is to join hands with Associations to build a team that supports and improves their community life. We want to help homeowners “Love Where They Live” by protecting their quiet enjoyment, community aesthetics, and property values. Our focus is managing condominiums, townhouses, and single-family communities in the Greater Richmond, Hampton Roads, and Charlottesville Regions.

Our goal is to build a vibrant, ethical, relevant, and profitable company. We reward hard work and have a history of promoting from within while respecting each person’s differences and diversity. We strive to create a positive, fun, supportive, and team-oriented company culture for our employees so they can “Love Where They Work”.

Accomplishing our mission statement will result in confident, capable employees who provide respect, value, and assistance to each community member. As a company, we always keep in mind that our goal is to help homeowners “Love Where They Live".

Our growing company seeks an Assistant Community Manager with work experience including administrative support, contract & financial management, excellent customer relations skills to provide ongoing communication with homeowners, and vendors; balancing community needs with community budgets; performing property inspections, tracking and following up on issues; and soliciting bids for maintenance and/or renovation projects.

The Assistant Community Manager will handle homeowners’ calls, assign work orders, solicit bids, process design review requests, handle notices and violations, and do financial data review. Managers have contact with boards of directors, homeowners, and private contractors serving the association while managing condominium or townhome and homeowner associations in accordance with the management contract, and the Bylaws and Declarations of the Association by performing the following duties personally or through subordinates.

Job Duties include but are not limited to:

• Provide ongoing support to Manager
• Maintains good public relations and interacts with clients, customers, and co-workers in a positive, respectful and professional manner at all times.
• Evaluates financial status of the Association and prepares annual budgets for Manager review.
• Updates the Manager on CC & R's policies & procedures & provides information on current industry developments.
• Coordinates and attends meetings. To include week night meetings.
• Prepares agendas, management reports, and board packets.
• Researches issues and presents to Manager with recommendations.
• Performs routine community inspections.
• Investigates resident disturbances, violations, or complaints, and resolves problems in accordance with regulations established by the Board of Directors.
• All employees are expected to perform any reasonable work requested that falls within the qualification but not specifically described.

Skills & Position Requirements include but are not limited to:

• Outlook, Enumerate, HomeWise, South Data, Strongroom
• Attendance of evening board meetings as required.
• Due to the high volume of correspondence, it is necessary to have the ability to effectively communicate orally and in written forms.
• Must possess and use good interpersonal skills with other employees and the public.
• Must be punctual, efficient, an independent worker, a detail-oriented person and possess good work habits.
• Must have excellent follow up and organizational skills
• Must be able to perform and/or manage multiple tasks, projects and priorities concurrently with a positive attitude and approach.
• Ability to act and dress professionally in the work environment.
• Return calls/emails within 24 hours

Benefits:

• Paid Holidays
• Sick Leave
• PTO
• Benefits Stipend
• IRA Match of 3%
• Hybrid Work (for eligible employees)
• Employee Enhancement and Incentives