Desktop Support Technician (Newport News, Virginia)

DRUCKER + FALK

The Desktop Support Technician under the direction of IT Leadership is responsible for purchasing, installing, configuring, troubleshooting, and maintenance of Microsoft and Apple computers / peripherals. Additionally, the Desktop Support Technician is expected to support on-site mobile tablet and smartphone technologies. The Desktop Support Technician will work closely with other members of the technology department to support all local and remote end users.

Essential Duties and Responsibilities

• Purchase, set up, maintain, and troubleshoot Microsoft Windows / Apple computers



• Set up, maintain, and troubleshoot Windows / Android / iOS tablets



• Install and configure desktop software



• Set up and configure printers, scanners, and other peripherals



• Maintain and troubleshoot audio visual equipment



• Document all issues and resolution steps using the help desk ticketing system



• Maintain inventory of all hardware and software resources



• Maintain excellent communication with all end users and other members of the IT department



• Work with outside vendors as needed



• Ensure the consistent use of standard Enterprise images and software packages in all facility desktops laptops.



• Regularly answer helpdesk phone calls



• Participation in project activities involving computers, iPads/tablets, phones, printers, or any other computing device.



• Support and maintain network and firewalls.



• Execute other assigned tasks as delegated by Leadership

Skills and Attributes

• Ability to multi-task and meet deadlines.



• Ability to work independently or with a group.



• Must have problem solving ability.



• Attention to details and the ability to prioritize.



• Must have extensive working knowledge of PC’s.



• Excellent written skills.



• Candidate should be able to work with limited supervision required.



• Ability to communicate effectively and curiously with clients over the phone.



• Completes tasks on time or notifies appropriate person with an alternate plan.

Education and/or Experience

Education and/or Experience: Associate's degree or equivalent from two-year College or technical school
-or-
Three to four years related experience and/or training; equivalent combination of education and experience.

Certificates (preferred but not required): A+, Microsoft Certifications, ITIL, Apple Certifications, Network+

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Design workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift at least 40 pounds.

Benefits : Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.

EOE/ Drug Free Workplace