Systems Application Support - Entry Level

Job Description

Visa Operations Command Center is looking to hire an Entry-Level Systems Application Support analyst, what we expect of you, day to day.

Key Responsibilities:

• Develop and maintain a strong working knowledge of VOCC functionality, products, and services
• Manage support incidents end-to-end in accordance with documented procedures, ensuring issues are resolved or appropriately escalated within established service levels
• Accurately track, update, and resolve assigned incidents in the incident management system, maintaining thorough and high-quality documentation
• Collaborate with Level 2 (L2) support teams to investigate, troubleshoot, and resolve incidents and underlying problems
• Develop, edit, and distribute internal and external communications related to incidents, outages, and service updates in a timely and accurate manner
• Communicate issues and status updates to management and internal support groups via pages, email broadcasts, and phone calls as required
• Build and maintain effective working relationships with internal stakeholders to ensure incidents and queries are resolved to client expectations
• Participate in ongoing technical training to maintain and enhance role-relevant skills and product knowledge

Work Schedule Requirements: This is an on-site position . An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Weekend and Holidays will be required.

Shift Work: 12-hour shifts (8:00AM-8:30PM)

• Week 1: Monday, Tuesday, Friday, Saturday and Sunday
• Week 2 : Wednesday and Thursday

Qualifications

Basic Qualifications:
Must have a High School diploma or equivalent or relevant work experience

Preferred Qualifications:

• 2 or more years of work experience
• Strong verbal and written communication skills with the ability to convey technical information clearly
• Excellent organizational skills and the ability to prioritize work in a fast-paced, constantly changing environment
• Strong interpersonal skills and the ability to work effectively as part of a team
• Proven ability to multi-task while maintaining attention to detail
• Analytical and problem-solving skills, with the ability to make decisions based on available information and present recommendations
• Customer-focused mindset with a commitment to delivering high-quality client service
• MS Office suite familiarity.
• Previous IT Operations/Service Desk experience desirable, but not essential as training will be given.
• Basic knowledge of AI concepts and/or programming languages such as Python, Java, or SQL to support automation and data-driven solutions.
• Basic understanding of Application Programming Interface
• Highschool Diploma and 2 years of relative work experience or in a faced paced environment. Or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 58,300.00 to 87,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.