Patient Coordinator (Manassas Smiles)

Job Description

Job Description

We are looking for a friendly, organized, and customer-focused Dental Patient Coordinator to join our team. As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience. The ideal candidate enjoys helping people, has strong communication skills, and can manage multiple tasks in a fast-paced dental office.

Compensation: $25-$28 per hour, based on experience.

Schedule:

• Full-time.
• Monday through Friday.

Benefits:

• Bonus opportunities (production-based).
• Medical, dental, vision, and life insurance.
• Short and long-term disability options.
• PTO and paid holidays.
• 401(k) options.

Key Responsibilities:

• Greet patients warmly and provide exceptional customer service.
• Check patients in and out for their appointments.
• Schedule, confirm, and reschedule appointments as needed.
• Contact patients by phone, text, or email to remind them of upcoming visits.
• Verify dental insurance eligibility, benefits, and coverage prior to appointments.
• Explain insurance benefits, treatment estimates, and payment options to patients.
• Answer incoming calls and respond to patient questions in a professional and friendly manner.
• Maintain accurate patient records and update insurance and demographic information.
• Coordinate treatment schedules and assist patients with follow-up appointments.
• Collect payments and process financial transactions.
• Support the dental team by ensuring smooth daily office operations.
• Maintain patient confidentiality and comply with HIPAA guidelines.

Qualifications:

• One year of previous experience in a dental field in the same position.
• Knowledge of dental insurance verification and patient scheduling is a must.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work effectively in a busy office environment.
• Experience with Dentrix is a plus.

What We’re Looking For:

• A positive, professional, and compassionate attitude.
• Someone who enjoys building relationships with patients and helping them feel comfortable.
• A team player who is dependable, organized, and proactive.
• A strong communicator who can confidently assist patients with scheduling, insurance questions, and financial arrangements.

This role is perfect for someone who enjoys working with people and wants to make a difference by helping patients have a smooth and positive dental experience from the moment they walk in the door. Sound like the place for you?