Office Manager- Chantilly & Winchester

Job Description

Job Description

Salary: $58,000 to $68,000 per year

Join a recognized industry leader and support a team delivering best-in-class products and service. Culligan, one of the worlds most trusted names in water quality solutions, is seeking a motivated Office Manager to help oversee daily operations for our Chantilly and Winchester locations. This role requires weekly time in both the Winchester and Chantilly offices and reports directly to the Operations Manager.

This position is ideal for someone who thrives in a fast-paced environment and has experience working with service technicians, drivers, or field teams, along with strong administrative and customer service skills.

About Us

Culligan has over 90 years of experience designing and delivering water treatment solutions for residential, commercial, and industrial customers. Known for innovation, service excellence, and the iconic Hey Culligan Man brand, we are one of the largest Culligan franchisees in North America.

Key Responsibilities

Customer Service & Scheduling

• Handle customer inquiries and resolve issues promptly and professionally
• Schedule and coordinate service calls, deliveries, and installations
• Maintain accurate customer records while ensuring data security
• Support the sales team with contracts, scheduling, and installations
• Identify opportunities for additional products and services

Office & Financial Management

• Oversee daily office operations and control expenses
• Manage work schedules, billing, and financial reporting
• Handle credit, collections, and account management
• Ensure compliance with company policies and procedures

Staff, Field Team & Inventory Oversight

• Train, supervise, and support office staff
• Collaborate closely with service technicians and drivers to ensure smooth daily operations
• Support staffing levels, performance goals, and communication between office and field teams
• Manage inventory tracking, reporting, and coordination with service operations

Requirements

• High school diploma or equivalent; business administration experience preferred
• Experience working with or leading service technicians, drivers, or field service teams is a strong plus
• 5+ years of customer service or customer relations experience
• 2+ years in a supervisory or leadership role
• Strong communication, organization, and time-management skills
• Proficiency in Microsoft Office
• Ability to pass a drug screening

What We Offer

• Big company stability with a small-company feel
• Career advancement and growth opportunities
• Excellent training and onboarding program
• Monthly bonus and commission opportunities
  
• Competitive compensation and benefits package, including:
  • Medical (UnitedHealthcare), Dental, Vision
  • 401(k) with company match
  • Paid vacation and holidays
  • Professional development assistance

Additional Details

• Job Type: Full-time
• Work Location: In-person (Chantilly & Winchester; weekly presence in both required)
• Reports To: Operations Manager
• Schedule: 8-hour shifts
• Supplemental Pay: Bonus pay, commission pay, signing bonus may apply