Front Desk Receptionist

Job Description

Job Description

Want to Make a Difference Through a Career in Healthcare? Welcome to Serenity.

If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? No Worries!

We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can stay focused, work efficiently, and connect authentically with those we serve, you’re our kind of person. We’ll teach you the healthcare side — just bring your hustle, heart, and commitment to doing meaningful work.

The Role: Front Desk Receptionist | Fairfax, VA

As the Front Desk Receptionist, you’re the first smile patients see when they walk in. You’ll help keep things running smoothly, from checking people in to answering calls and making patients feel welcome, heard, and supported.

What You’ll Do:

• Greet patients (and their support crew) with warmth and professionalism
• Update and verify patient info at every visit
• Help with forms and answer patient questions
• Answer phones and emails — with clarity, kindness, and efficiency
• Make appointment reminder calls
• Get to know our patients — names, stories, and what makes them feel seen
• Keep the front space clean, calm, and inviting
• Use scheduling software and medical office tech like a pro
• Pitch in wherever needed — we’re a team, always

What You Need:

· Calm energy, attention to detail, and team spirit

· Can juggle multiple tasks without breaking a sweat

· Fluent in digital — from email to scheduling systems and databases

· You get that privacy matters — or you're down to learning the rules

· 1+ year of helping people in fast-paced, service-focused roles

· High School Diploma or GED

Why You’ll Love It:

· A consistent schedule: 3 days/week (13-hour shifts)

· Fulfillment – make a real difference for others as you help our patients ‘take back their lives’

· Room to grow — real career paths and skill-building support

· Time to live your life — 10 PTO days (15 after first year) + 10 paid holidays

· Excellent health, dental, & vision — we cover 90%

· We help you stack for the future — 401k included

· Earn rewards for referring great people to our team

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.