Assistant General Manager
- Responsible for supporting dispensary staff, inventory, and patient/customer relations.
- Interact with customers and patients and provide exceptional customer service.
- Respond to all customer and patient inquiries, feedback, and suggestions.
- Quickly and respectfully resolve any in-store situations that may arise.
- Build out bi-weekly work schedules for current and incoming staff.
- Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation.
- Coach and develop staff; Answer staff questions, concerns or suggestions.
- Delegate tasks to Cannabis Advisors to maintain regular compliance.
- Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team.
- Conduct interviews at the direction of the General Manager.
- Provide regular training to staff members on the POS System and State Inventory System.
- Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
- Maintain company culture and atmosphere within the facility.
- Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information.
- Other duties as assigned.
- High school degree or general education degree (GED) is required.
- A minimum of 1 year as an assistant manager, or above, is required.
- Ability to work well with others and communicate effectively with staff and retail management.
- Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
- Proven ability to manage teams effectively.
- Excellent communication and customer service skills.
- At least 21 years of age.
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