Lead Service Engineer/Specialist

Job Description

Job Description

Lead Service Engineer/Specialist

Manassas, VA

Direct Hire Opportunity

Overview
The Lead Service Specialists are responsible for service and support functions across multiple client accounts. This includes implementing, maintaining, and enhancing control systems to ensure 24/7 facilities operations. They also support project teams in building automation system design and implementation.

Responsibilities
Service and Support
• Conduct inspections, maintenance, and software updates of control systems
• Address system malfunctions or inefficiencies
• Implement upgrades to improve system efficiency and performance
• Monitor service channels (phone, email, chat, ticketing systems)
• Track service metrics and KPIs to identify trends
• Respond to incidents and outages promptly
• Manage shift schedules and workload for 24/7 service coverage
• Serve as escalation point for complex inquiries
• Work with technical teams to resolve critical incidents
• Develop and enforce incident response protocols
Instrumentation & Electrical Design
• Create instrument lists from P&ID drawings
• Prepare submittals and procurement documentation
• Support panel fabrication technicians
• Inspect completed control enclosures
System Design and Configuration
• Attend customer design review meetings
• Assemble development systems using project hardware
• Configure HMI screens and user interfaces
• Configure DDC, PLC, or DCS control algorithms
• Draft system documentation
• Assist in customer demonstrations and acceptance testing
• Configure networks for equipment integration
Onsite System Startup
• Support software and configuration installation
• Participate in loop checks, calibration, and tuning
• Support functional tests of systems
• Troubleshoot discrepancies and program field modifications
• Assist in developing commissioning test plans and redline updates
• Contribute to training documentation and presentations

Working Conditions
• On-call rotation for addressing critical issues
• After rotation: Mon–Thurs schedule; otherwise, Mon–Fri
• Travel required for installation, maintenance, or troubleshooting
• May include shift work (nights, weekends, holidays)

Qualifications
• Experience in service/support operations in 24/7 environments
• Associate’s Degree in mechanical/electrical field or equivalent background
• Controls:
o Tridium: Niagara N4
o Distech: BACnet, LON, Eclypse Controllers
o Johnson Controls: Facility Explorer, Metasys
o Siemens: Apogee (PXC), Talon, DXR, Desigo CC or Insight
o Rockwell: FactoryTalk Suite, RSLogix/Studio 5000, PlantPAx DCS
• Additional Tools: Scripting (VBA, Python), Kepware OPC, ThinManager, VMware
• Basic understanding of large-scale HVAC systems
• Familiarity with sequence of operations and P&IDs
• Experience with functional testing and test plan execution
• Instrumentation and control valve specification

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.