Payments Specialist
- Process incoming and outgoing domestic and international wires promptly, accurately, and according to guidelines maintained in the bank’s Wire Transfer Policy and related procedures.
- Process online wires including extensive review of wires for fraud and authenticity.
- Handle wire returns, investigations, and research
- Will clear false positive OFAC suspect wire transactions and work with branches and members to obtain supporting information when required.
- Will review ACH origination files received through TowneBank’s various systems, performing extensive reviews for high-risk files using multiple systems to gather pertinent information to determine authenticity, fraud detection and limit control.
- Will work with management for escalations and approvals along with detailed reporting for ACH Origination anomalies.
- Perform research and process all ACH Origination file and item deletions/reversals to ensure NACHA guidelines are followed.
- Handle ACH Proof of Authorizations with logging, tracking, and providing by timeframes documented in NACHA rulebook.
- Process ACH Automated Returns and Exceptions for chargeback processing, department notification, batch completion and balancing.
- Research and process incoming ACH exception items and generation of notification of change entries as required.
- Will research and return appropriate government ACH deposits for ACH Reclamations and Death Alert notifications according to the ACH rules and US Treasury Green Book
- Understanding of ACH processing rules for ODFI’s and RDFI’s including return timeframes, notification of change, error resolution and reclamations.
- Handle time sensitive payment fraud cases including investigation, notification internally and with other financial institutions, tracking and completion of affidavits.
- Provide feedback to management team on ways to improve back-office processes/procedures related to Payment Processing
- Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
- Provide exquisite member and branch support related to wire transfer and ACH processing by phone and email.
- Gather & combine all daily files for long term storage retention
- Varying work schedules to cover payments processing deadlines.
- Providing exquisite member service to members and family members by phone and email.
- Following the bank’s security guidelines daily.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned.
- Excels in time management, prioritizing a diverse range of daily tasks with efficiency to meet tight deadlines while maintaining composure, attention to detail, and accuracy under pressure.
- Is consistently reliable and punctual, demonstrating a strong commitment to meeting deadlines and maintaining a dependable presence.
- Is adaptable to dynamic environments, handling workflow changes and unexpected challenges with ease.
- Thrives in member and peer interactions, showcasing strong communication skills and professionalism over the phone, in person and via email/chats.
- Demonstrates the ability to quickly grasp and adapt to new processes and systems.
- Is proficient in relevant software and tools, such as Excel, Word, Adobe PDF, Microsoft Teams, shared files, group calendars.
- Demonstrates exceptional typing efficiency, combining speed and accuracy to deliver high-quality data input/output and communications in a fast-paced environment.
- Leverages teamwork and collaboration skills to work efficiently with others in achieving shared goals in a tactful and professional manner.
- 1+ years of previous banking industry experience
- Knowledge and understanding of wire transfers and/or ACH (Origination & Receiving) processing
- Understanding of the ACH Rules and Regulations
- Previous experience with EFT payments
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
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