Operations Managers / Moving and Junk
Full job description
About the Role: The Operations Manager for College HUNKS Moving plays a pivotal role in driving daily operations, performance, and team culture at the local franchise level. This position focuses on overseeing daily & weekly operations and ensuring effective scheduling, customer satisfaction, and profitability. The role requires a professional individual with a growth mindset who can manage various aspects of the business, including customer interactions, sales, scheduling, and budgeting. This individual is not just a manager but a leader, coach, and culture champion- responsible for building a high-performing team and creating an environment where people are empowered to grow and succeed.
Key Responsibilities Include, but are not limited to:
Leadership & Team Building
- Recruit, train, mentor, and retain team members who align with our mission and values
- Foster a fun, safe, and high-energy work environment where individuals feel valued and challenged to grow
- Lead regular team meetings, performance reviews, and technical trainings
- Model leadership behaviors that inspire others to take initiative and embody our core values
- Act as a culture driver, ensuring consistent alignment with our brand promise, internal development goals, and community engagement
Operations
- Oversee and refine daily workflows and systems that drive team efficiency and client satisfaction
- Conduct welcome and confirmation calls to clients
- Investigate and resolve customer concerns with professionalism and urgency
- Manage moving labor and staffing to hit company goals
- Oversee crew scheduling, input daily metrics, and manage truck returns, basic moving operations.
- Ensure the shop is closed properly and stocked with necessary supplies
- Experience as a straight truck driver
- Possess a valid, clean driver's license
- Have significant moving experience & as a professional material handler
- Be committed to a high level of customer service
- Be very strong in sales
- Be hard-working and enjoy physical labor
- Be able to lift at least 75lbs
- Excel in a position of independence and responsibility.
Marketing
- Represent the brand at networking events and professional organization meetings
- Support and lead the sales team in driving local awareness and customer acquisition
Position Required Experience and Skills:
- Experience managing a service industry operation is preferred
- Strong background in Sales, Marketing, and Operations/Systems Management
- Confident and proactive communicator; able to build and maintain positive relationships with clients and team members
- Proven ability to make informed, data-driven decisions and remain adaptable in dynamic environments
- Safety- and liability-conscious leader
- Demonstrate leadership ability with a track record of developing and motivating teams
- Strong written, verbal, and presentation communication skills
- Exceptional interpersonal skills; able to collaborate effectively at all organizational levels
- Self-disciplined and capable of operating independently with minimal supervision
Additional Skills:
- Proficient in Microsoft Applications: Word, Excel, and Outlook
- Moving & Storage industry experience
Compensation:
- Pay range is between $21-$25 per hour. Paid bi-weekly. Simple 401K
Schedule:
- 5 days per week, including Saturdays, for the initial 3 months
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