Customer Experience Associate

Description

Inova Retail and Specialty Pharmacy is seeking a dedicated Customer Service Associate to join the team. This role will be full-time Monday Friday variable shift.

Inova is consistently ranked as a national healthcare leader in safety quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Position is available at 3901 Stonecroft Blvd Chantilly VA 20151

Featured Benefits:

• Committed to Team Member Health: offering medical dental and vision coverage and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5250 per year in education assistance and up to $10000 for student loans.
• Mental Health Support: offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
• Work/Life Balance: offering paid time off paid parental leave flexible work schedules and remote and hybrid career opportunities.

Customer Service Associate J ob Responsibilities:

• Ensures that all prescriptions in the Ready to Dispense work que are filled in no more than 14 days.
• Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock.
• Completes intake forms and collects pertinent data from patients at drop-off including correct spelling of name date of birth allergies and insurance information.
• Completes cash register transactions and appropriately balances register.
• Insures privacy of patient information by following HIPPA guidelines and laws.
• Completes daily and monthly deposit reports.
• Checks inventory for out-of-date products and removes expired products while maintaining an organized and up to date inventory.
• Orders and receives front-end inventory stock while maintaining inventory accuracy.

Minimum Qualifications:

• Work schedule: 8-hour shift (days/evenings variable shift).
• Education: High School or GED.
• Experience: One (1) year experience in customer service .

Required Experience:

IC