Entry-Level Customer Service Representative

GEM
Richmond, VA

Job Description

Job Description

We are seeking an enthusiastic Entry-Level Customer Service Representative to join our team and support our community outreach and public relations efforts . This role is ideal for individuals who enjoy working directly with people, providing excellent service, and building strong relationships in face-to-face environments.

Job Overview

As a Customer Service Representative , you will be the first point of contact for community members and clients. You'll assist with outreach initiatives, provide information about services, and ensure a positive customer experience while helping expand our community presence.

Key Responsibilities
  • Provide exceptional customer service during in-person interactions and events.

  • Assist with community outreach initiatives and local engagement efforts.

  • Answer questions and educate customers about services and programs.

  • Build and maintain strong customer relationships through face-to-face communication.

  • Support team members in executing customer engagement strategies .

  • Handle customer inquiries, concerns, and feedback in a professional manner.

  • Participate in community events and outreach activities .

  • Maintain accurate records of customer interactions and feedback.

Qualifications
  • Strong communication and interpersonal skills .

  • Passion for customer service and helping others .

  • Positive attitude with a willingness to learn and grow.

  • Ability to work in a team-oriented, fast-paced environment .

  • Problem-solving mindset with attention to detail.

  • No prior experience required – training provided .

Benefits
  • Hands-on training in customer service and communication skills.

  • Opportunities for career growth and advancement .

  • Supportive and team-oriented work environment.

  • Valuable experience in customer relations and community engagement .

Posted 2026-03-20

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