Assistant Office Manager

About Us

Alexandria Old Town Dental is a premier, multi-doctor practice proudly serving the Northern Virginia community. We are a large, high-volume office open 7 days a week, committed to delivering state-of-the-art dental care in a professional and welcoming environment. Our focus is on excellence in clinical outcomes, patient experience, and team culture.

We are seeking a detail-oriented, proactive Assistant Office Manager to support our leadership team in maintaining smooth daily operations, ensuring staff accountability, and delivering exceptional service to our patients.

Key Responsibilities:

• Assist the Office Manager in overseeing day-to-day front office and administrative operations.
• Supervise and support front desk staff to ensure professional patient interactions and efficient scheduling.
• Ensure an exceptional patient experience by addressing inquiries, concerns, and complaints promptly and professionally.
• Monitor team performance and provide coaching, feedback, and training as needed.
• Assist with staff scheduling to ensure adequate coverage, including evenings and weekends.
• Support onboarding and training of new team members.
• Ensure compliance with OSHA, HIPAA, and practice protocols.
• Manage insurance verification, accounts receivable, and aging reports.
• Oversee claim submissions, follow up on unpaid/denied claims, and coordinate with the finance team on collections.
• Resolve patient inquiries, billing questions, and escalations in a professional and timely manner.
• Support the development and implementation of strategies to improve office efficiency, team morale, and patient satisfaction.
• Help manage and implement office policies, ensuring consistency across departments.
• Provide backup support for Office Manager duties when needed.

Requirements:

• Minimum 2 years of dental office management, supervisory, or senior administrative experience (multi-doctor practice experience strongly preferred).
• Proficiency with dental practice management software (Dentrix experience highly preferred).
• Strong knowledge of insurance verification, billing, and collections processes.
• Experience managing accounts receivable and following up on claims.
• Excellent leadership, communication, and organizational skills.
• Ability to manage, motivate, and hold staff accountable in a positive, professional way.
• Strong problem-solving skills and the ability to manage multiple priorities.
• Flexibility to work evenings and weekends as part of a 7-day-a-week practice.
• Patient-first focus with a professional and polished demeanor.

Schedule:

• Full-time position with flexibility required for evening and weekend shifts.
• Office hours: 7:00 AM – 8:00 PM, 7 days a week.

Benefits:

• Competitive salary (commensurate with experience).
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Retirement plan with employer match.
• Professional development opportunities.
• Employee discounts on dental services.
• Supportive, team-oriented culture in a modern, high-quality dental practice.