Medical Support Supervisor

Job Description

Job Description

About the Role

Judit Inc. is building its administrative staffing team to support the Hampton VA Healthcare System. MSAs are considered a chief source of patient care and patient flow information — coordinating appointments, processing community care referrals, and serving as the first point of contact for Veterans across Hampton VAMC and its outpatient clinics.

What You'll Do

• Coordinate staffing assignments and leave scheduling across all participating Hampton VA facilities.
• Oversee the work quality of contract MSA and administrative staff.
• Serve as the primary liaison between contract staff and the VA Contracting Officer's Representative (COR).
• Perform the full range of MSA duties as needed, plus oversight of timesheets, coverage plans, and performance monitoring.

What You'll Need

• U.S. citizen (this contract requires citizenship, not just residency)
• Proficient in spoken and written English
• 6 months of clerical, office, customer service, or other qualifying administrative experience; OR 1 year of education above high school; OR an equivalent combination of both
• Able to type an average of 40 WPM — data entry is a primary responsibility
• Basic knowledge of office equipment/software and computerized patient record system functionality
• Able to work independently and self-directed, setting priorities and coordinating a wide variety of tasks
• Dependable, with good judgment to protect Veteran welfare

Before You Start

• Pass a Tier 1/Low Risk background investigation (National Agency Check with Inquiries — NACI) and complete fingerprinting at the nearest VA Medical Center
• Obtain a VA Personal Identity Verification (PIV) card before your first day of work
• Complete a ten-day MSA training course before performing work on the contract
• Complete VA Medical Support Assistant/Scheduling training during your first two weeks at the local VA facility
• Complete annual HIPAA/patient privacy training and VA Cybersecurity Awareness and Rules of Behavior training
• Complete Basic Integrity and Compliance Awareness Training before accessing any VA facility
• Provide current Tuberculosis (TB) test results and complete infection control training before starting

This position is contingent upon Judit Inc.'s award of the referenced VA contract.