Federal Program Manager

Job Description

Job Description

DTC Global Services LLC is seeking an experienced and client-focused Federal Program Manager to lead delivery and performance across key federal programs. The Federal Program Manager will oversee all operational, technical, and administrative aspects of assigned task orders and contracts, ensuring alignment with agency mission objectives and DTC's standards of excellence. This role is critical to maintaining client satisfaction, contract compliance, and organizational growth.

Job Summary:

• Serve as the primary point of contact for all program-level communication, deliverables, and performance reporting.
• Lead planning, execution, and oversight of multiple task orders to ensure compliance with federal policies, schedules, and quality standards.
• Manage program scope, budget, and resources to achieve mission-aligned outcomes and performance excellence.
• Drive adoption of Agile, DevSecOps, and Continuous Improvement methodologies across delivery teams.
• Maintain proactive communication with Contracting Officers (COs), CORs, and client leadership to ensure clarity and responsiveness.
• Facilitate post-award, quarterly, and ad-hoc meetings to review metrics, risks, and improvement opportunities.
• Coordinate with associate contractors (ACAs) to foster collaboration in multi-vendor environments.
• Lead a high-performing team of engineers, analysts, and project managers through mentorship, coaching, and accountability.
• Oversee recruitment, onboarding, and retention efforts to maintain delivery continuity.
• Deliver timely and accurate reports, including status summaries, performance metrics, labor and cost tracking, and SCRM documentation.
• Ensure compliance with ISO 9001, DCAA, and federal cybersecurity (FISMA, DFARS, CMMC) standards.
• Support capture and proposal efforts for recompetes and new task orders, contributing technical writing, staffing strategies, and past performance inputs.
• Identify and pursue opportunities to expand DTC's federal footprint through innovation, client engagement, and superior performance.

Required Skills/Experience:

• Proven success overseeing multi-million-dollar federal programs.
• Strong understanding of federal acquisition, contracting, and reporting processes.
• Experience leading cross-functional teams using Agile, DevSecOps, or ITIL methodologies.
• Exceptional communication and interpersonal skills with all levels of stakeholders.
• Demonstrated leadership in team development, resource management, and delegation.
• Familiarity with CIO-SP3, GSA MAS, 8(a) STARS III, or similar federal vehicles preferred.

Education :

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum 8 years of experience managing federal technical programs, preferably with the Department of State.
• PMP or equivalent program management certification required; ITIL v4 and/or Agile (SAFe, Scrum) certifications preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Clearance:

• Ability to obtain Public Trust Clearance

Location:

• DC Metro Area
• Periodic onsite client visits
• Periodic visits to headquarters (Tampa)

About DTC Global Services LLC:

DTC Global Services is a leading IT Services company dedicated to delivering innovative solutions and exceptional service to our clients.

Why work with us? We are a FORCE!

F amily - We focus on the well-being of our families

O pen - We welcome new ideas and accept we can learn from our differences

R espect - We will treat everyone with the utmost respect

C ommunity - We will devote ourselves to giving back to our communities

E xcellence - We will always give our best effort regardless of the task

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Professional development opportunities and continuous learning.
• Flexible work environment and work-life balance initiatives.