Service Manager

HVAC Service Manager

Location: Richmond,VA
Industry: Commercial / Industrial HVAC
Compensation: Competitive base salary + bonus, benefits, vehicle allowance

About the Role

We are seeking an experienced HVAC Service Manager to lead and grow our service department. This role oversees daily service operations, supports field technicians, manages customer relationships, and ensures high-quality, profitable service delivery across commercial and industrial HVAC systems.

This is a hands-on leadership role for someone who understands HVAC service from the field up and can balance technical expertise with people and business management.

Key Responsibilities

• Lead, schedule, and support a team of HVAC service technicians

• Oversee service calls, preventive maintenance, emergency response, and contract work

• Ensure work is completed safely, efficiently, and in compliance with codes and company standards

• Act as the primary escalation point for customers and resolve service issues

• Manage service department performance, labor utilization, and job profitability

• Support sales of service agreements, repairs, and system upgrades

• Train, mentor, and develop technicians to improve performance and retention

• Review work orders, documentation, and reporting for accuracy and completion

Qualifications

• 5+ years of commercial HVAC service experience

• Previous experience as a Service Manager, Service Supervisor, or Lead Technician

• Strong technical knowledge of commercial HVAC systems (RTUs, chillers, boilers, controls, etc.)

• Proven ability to manage teams, schedules, and customer expectations

• Strong communication, leadership, and problem-solving skills

• Valid driver’s license and clean driving record

Preferred

• Experience with service agreements and recurring maintenance programs

• Familiarity with dispatching software and service KPIs

• HVAC certifications, EPA Universal, or manufacturer training

#HVACtech#

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

Mandisa Zwane