Customer Service - Business Development (Roanoke)

2032 Peters Creek Road, Roanoke, VA 24017

Business Development Representative

Generous Pay Plan + Great Benefits!
Earn What you Deserve!

PTO Awarded Day One

Experience Preferred

Walk-in Applicants are Welcome!

Parks Luxury of Roanoke is part of the respected, familyâ€'owned Parks Automotive Group , known for its long-standing commitment to honesty, efficiency, and exceptional customer care. Since 1967, Parks has grown across multiple states while maintaining its core promise: to do better, be better, every day . Our Roanoke location offers a premium buying experience with luxury brands including Acura, Audi, and BMW , supported by a team dedicated to delivering top-tier service.

We are seeking a driven, articulate, and customerâ€'focused Business Development Representative (BDR) to join our highâ€'performing service division. This role is ideal for someone who thrives in a fastâ€'paced environment, excels at communication, and enjoys helping customers begin their luxuryâ€'vehicle buying journey.

As a BDR, you will be the first point of contact for online and phone inquiries—building rapport, setting appointments, and supporting the sales team in creating an exceptional customer experience.

Why Join Us?

• Work with premium luxury brands including Acura, Audi, and BMW
• Familyâ€'owned and operated group with a 50+ year reputation for integrity and excellence
• The Parks Promise —a culture built on honesty, communication, and doing what’s right
• Supportive leadership and a team environment focused on growth and success
• Career advancement opportunities within a multiâ€'state automotive group
• Employee discounts on vehicles, service, and parts

We offer:

• Generous pay plan!
• Medical, Dental, and Vision insurance after 60 days
• Short- and Long-Term Disability after 60 days
• PTO awarded day one
• Employee vehicle purchase plans
• Discounts on products and services
• Company-provided training and education.
• A friendly, professional work environment
• Opportunities for career advancement

Key Responsibilities:

• Respond promptly and professionally to internet, phone, and chat inquiries
• Set and confirm sales appointments for the dealership
• Maintain accurate CRM records and follow-up schedules
• Deliver exceptional customer service aligned with luxury brand standards
• Collaborate with sales management to support lead flow and appointment goals
• Meet or exceed monthly performance metrics

Qualifications – BDR:

• Previous BDC, call center, customer service, or sales experience preferred
• Strong verbal and written communication skills
• Comfortable making outbound calls and handling high-volume lead activity
• Professional, polished, and customerâ€'centric demeanor
• Ability to multitask and stay organized in a fast-paced environment
• CRM experience is a plus
• High school diploma or equivalent required
• Please upload your resume. Completing the online assessment will grant you priority approval!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

The Parks Automotive Group is an Equal Opportunity Employer.