Office Manager

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Position Overview
We are seeking a highly organized and dependable Office Manager to join our Substance Use
Disorder (SUD) Partial Hospitalization Program (PHP) in Henrico, VA. This full-time role is
essential to the daily operations of the facility and provides critical administrative support to the
Executive Director and Clinical Director. The ideal candidate will have experience in SUD
treatment settings and a passion for helping programs run efficiently and compliantly.

Key Responsibilities
Oversee daily administrative operations of the PHP facility
Greet and assist clients, visitors, and staff in a professional and supportive manner
Maintain program schedules, calendars, and documentation systems
Manage phone lines, emails, and office correspondence
Organize and maintain client records in compliance with HIPAA and DBHDS regulations
Assist with onboarding, scheduling, and HR support for clinical and support staff
Coordinate billing support documents, authorizations, and insurance verifications in collaboration with billing staff
Track and order office supplies and equipment
Maintain clean, organized, and professional front office and common areas
Support with audits, licensing reviews, and compliance tracking as needed
Liaise with external vendors and service providers as needed
Support leadership team with projects, reports, and operational planning
Contributing to business development efforts by coordinating facility tours, setting up
lunch and learns, finding local events, etc.

Qualifications
Required:
Minimum of 2 years of experience in a SUD treatment or behavioral health setting
Strong administrative, organizational, and multitasking skills
Proficiency with Microsoft Office and electronic health records (EHR)
Excellent communication and interpersonal skills
Knowledge of HIPAA and confidentiality standards
High school diploma or equivalent

Preferred:
Associates or Bachelors degree in Healthcare Administration, Human Services,
or related field
Familiarity with DBHDS and Medicaid regulations in Virginia
Experience supporting clinical operations in a licensed behavioral health facility

Work Environment
Professional office setting within a clinical treatment facility
Fast-paced, team-oriented atmosphere
Direct interaction with clients, staff, and external agencies

Compensation & Benefits
Competitive salary commensurate with experience
Benefits package available after initial probationary period
Supportive and mission-driven work environment