Assistant Community Manager (On-Site)

Job Description

Job Description

Goodman Management Group is a growing community association management company with Richmond & Chesapeake offices. We are passionate about bringing new ideas and innovative technology solutions to the community management industry. We are building a team of talented individuals dedicated to making our clients' lives easier and providing them with the highest quality service possible.

Benefits offered are medical/dental/vision package (after 30 days), matching retirement contributions (after 30 days), unlimited PTO, cell phone stipend, industry driven continuing education, and the opportunity to earn bonuses based on job performance. We know that work is essential, but it is not the end all/be all to how we live our lives. Your life and family come first, and we will talk extensively about this in job interviews, where you can speak with other current employees about their experience working at Goodman Management Group.

We are looking for an On-site Assistant Manager In Chesterfield, VA to join us. We want to meet you if you are a tech-savvy professional with excellent customer service experience. Our ideal candidate has association management industry experience, exceptional oral and written communication skills, and can develop engaging content. You should be a ‘people person’ who can provide excellent service via phone, email, or face-to-face with community owners.

BASIC FUNCTION AND RESPONSIBILITY:

The Assistant Community Manager will report directly to the Community Manager and assist with day-to-day operations of HOA under contract with GMG. Expectation to maintain regular office hours on-site Monday - Friday 8:30AM - 5PM with flexibility to work from home one day per week.

PRIMARY DUTIES:

• Perform general office duties including but not limited to typing, file management, photocopying, mailing, faxing, answering telephones, etc.
• Maintain a basic understanding and knowledge of Association's governing documents: Declaration, Articles of Incorporation, Bylaws, Rules and Regulations, and Architectural Standards.
• Interact with residents, contractors, Board of Directors, etc. via phone, email, and in person and assist them with general questions and concerns.
• Assist with maintenance of files, budget compliance, and assist in the preparation of the communities' annual budgets and reserve plans.
• Assist residents with general questions and concerns; resolution of resident inquiries and problems as they arise.
• Vendor management: Assist with communication coordination, performance of service, and/or related activities.
• Attendance at Board of Directors and Annual meetings.
• Coordination of clubhouse access, rentals and calendar.
• Complete property inspections of facilities and amenities to ensure proper maintenance.
• Complete covenants inspections and process associated violations letters.
• Takes reasonable safety precautions and does not share confidential information outside of coworkers.
• Maintain desk space in a neat and professional manner.
• Must always maintain a professional appearance.
• Performs other duties as assigned by Community Manager.