Automotive BDC Representative - Mechanicsville, Virginia, United States

Job Description:

At Mechanicsville Kia, we are dedicated to creating an exceptional automotive
experience built on discipline, honesty, and accountability. We believe in doing the right
thing for our customers, employees, and community—and our Business Development
Center (BDC) Representatives are at the heart of delivering that promise.
We’re looking for motivated, goal-oriented and customer-focused individuals who thrive
in a team environment. Our BDC team uses phone, text, and internet strategies to
connect customers with our dealership, helping them take the next step in their car-
buying journey. No cold calling—just genuine communication, focused on building trust
and lasting relationships.
The ideal candidate would have 2+ years in BDC, call center, inside sales, or a high-
volume customer contact role and a proven ability to meet metrics. Automotive
experience preferred but not required.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email,
and text.
- Make high-volume outbound calls to follow up on web leads, missed
appointments, and past customers.
- Handle inbound calls with honesty, clarity, and care, ensuring customers feel
valued.
- Schedule and confirm sales appointments to drive dealership traffic and
ensure high show rate
- Track all activity in CRM with speed and accuracy
- Maintain an organized follow-up system that builds long-term customer
relationships.

- Stay informed on Kia products, features, promotions, and inventory to better
serve customers.
- Contribute to a culture of teamwork, accountability, and continuous
improvement.
- Meet and exceed personal and team performance goals.
- Attend ongoing training sessions and dealership meetings to strengthen
communication and service skills.
- Demonstrate professionalism and integrity in every interaction with
customers, teammates, and vendors.

Job Requirements:

Job Requirements:
- Strong motivation to succeed, with the discipline to follow processes.
- Excellent communication and customer service skills.
- Ability to create positive, lasting customer connections.
- Proficiency with computers, web based apps, phone systems, and CRM tools.
- Self-starter with a collaborative, team-oriented mindset.
- Professional demeanor and appearance.
- Reliable transportation with emphasis on punctuality.
- Availability to work evenings and weekends.
- Must be able to pass pre-employment screens (background and drug test)

We Offer:

- Hourly Base Pay Plus Performance Bonuses
- Medical, Vision & Dental Plan
- Paid Vacations
- Flexible work schedule
- Sales & Product Training
- Opportunities for Advancement
- Employee Purchase Program