Property Manager - HELIOS

SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. SteelHead’s team is comprised of best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. SteelHead manages day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets. Our goal is to make sure our owners and investors receive the maximum return on investment by way of increased distributions and asset value.

Job Description:

We are seeking a highly motivated and enthusiastic individual to serve as Property Manager for a rapidly growing and dynamic property management organization. This position is responsible for leasing, marketing, and maintaining satisfied residents at Helios in Richmond, VA. This is an outstanding career opportunity for an energetic professional to join a passionate team committed to achieving success.

Responsibilities will include:

• Demonstrated ability to understand financial goals, and operate assets in owners’ best interest per established policies and procedures.
• Assist in preparing annual budgets and income projections.
• Ensure that all rents and late fees/check charges are collected, posted, and deposited promptly.
• Generate necessary legal action, documents, and processes per State and Company guidelines.
• Ensure compliance with LIHTC guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
• Ensure that A/P invoices are submitted for payment, and handle petty cash and all funds.
• Ensure the property is rented to the fullest capacity.
• Utilize marketing strategies to secure prospective residents.
• Ensure that leasing techniques are effective in obtaining closing.
• Gather information about market competition in the area.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Professionally represent the company at all times.
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Lead emergency team for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity in the community, employee/resident injuries, fires, floods, freezes, etc.).
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure the efficiency of staff through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires regular community inspections and tours.
• Assure quality and quantity of market-ready apartments.
• Ensure that models and market-ready apartments are walked daily and communicate any service-related needs to maintenance.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.
• Other duties as assigned.

Qualifications:

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Must have a minimum of 3-5 years of multifamily experience, including management.
• 1-2 years of experience with LIHTC compliance.
• RealPage proficiency is preferred.
• Must possess a positive attitude and the ability to motivate the team to achieve excellent results.
• Must have excellent communication, organization, management, and people skills.
• Successfully pass a drug test.

Company Benefits:

• 4-Weeks Paid Time Off
• 10 Paid Holidays
• Medical
• Dental
• Vision
• Company Paid Life Insurance
• FSA
• 401k
• Bonus Potential
• Opportunity for Growth

SteelHead offers a great work environment, and we are committed to our CORE VALUES. We believe in:

• Strength of Purpose
• Gratitude and Grace
• Collaboration and Communication
• Relentless Pursuit of Excellence
• Uncompromising Honesty
• Trusting In Each Other and Ourselves
• Spirit of Accountability & Self-Improvement
• Innovation
• Results
• Enjoying the Ride!